Specialist, Appeals, Appeals

Amazon Inc.; Kolkata District; On-site; INR 450,000 - 650,000; Full time

Job summary

Amazon Development Centre (India) Private Limited - S55 is seeking an Appeal Sr. Administrator to support the HR Appeals journey for Amazonians.

You will handle confidential information, apply policy knowledge, and leverage strong investigative skills to ensure accurate documentation and fair outcomes. The role requires 3+ years of HR experience, proficiency with HR processes and systems, and the ability to manage high-volume, fast-changing workloads while maintaining exceptional customer

Qualifications

• 3+ years of human resources experience.
• Experience with HR processes and systems.
• Proficient at handling customer contacts, queries and resolutions.
• Ability to handle confidential and sensitive employee information.
• Comfort with high-volume workloads and fast-changing environments.

Responsibilities

• Identify required documentation for appeal cases.
• Assess documentation for accuracy and precedent.
• Identify process defects and propose remediation.
• Review information related to disciplinary actions and assess policy application.

Skills

HR experience

HR processes

HR systems

Customer contact handling

Confidential data handling

High volume workloads

Process improvement

Stakeholder management

Payroll Systems

HRIS

Additional languages

Tools

Payroll Systems

HRIS

Job description

Description

This is a Contractual role. At Amazon we believe that every day is still Day One. We are striving to be Earth's Best Employer and to get there, we need exceptionally talented, bright, and driven people. Join the Amazonian eXperience and Technology Departures Team as an Appeal Sr. Administrator and help make a difference for all Amazonians. Our organization delivers best-in-class service to Amazon employees and alumni throughout their Appeals journey. As a member of the HR organization, you will handle confidential and sensitive information, as well as demonstrate strong integrity and ethical behaviors. You will use your strong analytical and critical-thinking skills to bring about continuous improvement on a daily basis; put your exceptional customer service, communication, organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment.

Key job responsibilities

• Utilize your deep diving skills and Amazon policy expertise to identify required documentation for appeal cases.
• Assess documentation for accuracy and past precedent.
• Identify any process defects and recommended remediation.
• Review information which contributed to the disciplinary action impacting the employee. Use your investigative skills to determine if policy was applied properly and consistently based on evidence and employee/witness statements

Basic Qualifications

• 3+ years of human resources experience
• Experience with HR processes and systems
• Demonstrated proficiency handling customer contacts, queries and resolutions.
• Ability to manage confidential and sensitive employee information and adhere to strict confidentiality standards
• Comfort with high volume workloads, experience with rapid and complex changing work environment, willingness to roll up your sleeves

Preferred Qualifications

• Experience with process improvement and stakeholder management
• Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
• 4+ years of contact center experience, or experience in the customer service/contact center industry
• Experience with process improvement and stakeholder managementExperience managing confidential and sensitive employee information and adherence to strict confidentiality standards
• Experience with Payroll Systems, HRIS
• Proven ability to follow existing process with high attention to detail.
• Additional languages a plus.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company

Amazon Development Centre (India) Private Limited - S55

Job ID: A10586438