Specialist, Appeals, Appeals

Amazon Inc.; Ernakulam; Presencial; INR 600.000 - 800.000; Jornada completa

Descripción de la vacante

Amazon Development Centre (India) Private Limited - S55 in India is seeking an Appeal Sr. Administrator on a contractual basis.

You will handle confidential employee information and manage high-volume HR inquiries while upholding strict confidentiality and integrity in a fast-paced HR environment. You will apply policy expertise to assess documentation, identify gaps, and drive improvements in the appeals process, collaborating with stakeholders to ensure consistent and fair outcomes for

Formación

• 3+ years of human resources experience.
• Experience with HR processes and systems.
• Demonstrated proficiency handling customer contacts, queries and resolutions.
• Ability to manage confidential and sensitive employee information and adhere to strict confidentiality standards.
• Comfort with high-volume workloads and rapid, complex changing environments.

Responsabilidades

• Identify required documentation for appeal cases using policy expertise.
• Assess documentation for accuracy and past precedent.
• Identify process defects and recommend remediation.
• Review information contributing to disciplinary actions and verify policy application.

Conocimientos

HR experience (3+ years)

HR processes & systems

handling customer contacts

confidentiality standards

high-volume workloads

Herramientas

Payroll Systems

HRIS

Descripción del empleo

Description

This is a Contractual role

At Amazon we believe that every day is still Day One. We are striving to be Earth's Best Employer and to get there, we need exceptionally talented, bright, and driven people. Join the Amazonian eXperience and Technology Departures Team as an Appeal Sr. Administrator and help make a difference for all Amazonians. Our organization delivers best-in-class service to Amazon employees and alumni throughout their Appeals journey. As a member of the HR organization, you will handle confidential and sensitive information, as well as demonstrate strong integrity and ethical behaviors. You will use your strong analytical and critical-thinking skills to bring about continuous improvement on a daily basis; put your exceptional customer service, communication, organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment.

Key job responsibilities

• Utilize your deep diving skills and Amazon policy expertise to identify required documentation for appeal cases.
• Assess documentation for accuracy and past precedent.
• Identify any process defects and recommended remediation.
• Review information which contributed to the disciplinary action impacting the employee. Use your investigative skills to determine if policy was applied properly and consistently based on evidence and employee/witness statements

Basic Qualifications

• 3+ years of human resources experience
• Experience with HR processes and systems
• Demonstrated proficiency handling customer contacts, queries and resolutions.
• Ability to manage confidential and sensitive employee information and adhere to strict confidentiality standards
• Comfort with high-volume workloads, experience with rapid and complex changing work environment, willingness to "roll up your sleeves"

Preferred Qualifications

• Experience with process improvement and stakeholder management
• Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
• 4+ years of contact center experience, or experience in the customer service/contact center industry
• Experience with process improvement and stakeholder management
• Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
• Experience with Payroll Systems, HRIS
• Proven ability to follow existing process with high attention to detail.
• Additional languages a plus.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company

Company - Amazon Development Centre (India) Private Limited - S55