Specialist

Empower LLC; Bengaluru; On-site; INR 420,000 - 660,000; Full time

Job summary

Empower LLC in Bengaluru is hiring for a client service/PRISM specialist to monitor and respond to requests, perform research, and process transactions in line with IRS/DOL guidelines. The role requires 2 years of related financial experience, proficiency in Microsoft Office, and strong written/verbal communication.

The position emphasizes risk-aware data review, collaboration with peers and management, and adherence to regulatory procedures while maintaining efficient processing of service

Qualifications

• Two-year degree preferred or equivalent industry experience.
• 2 years of directly related financial/industry experience.
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Knowledge of retirement industry regulations (Distributions, Contributions, Taxation, etc).
• Demonstrated ability to research and problem solve.
• Excellent written and verbal communication skills.
• Using established procedures and working under moderate supervision, performs assigned tasks.
• Performs review of data and activity to prevent risk of loss due to errors.
• Develops working relationships with peers and management.

Responsibilities

• Balance workloads of Service Requests, PRISM, and email requests.
• Work on problems of moderate scope requiring analysis of data.
• Apply policies/procedures to resolve issues.
• Prioritize and complete processing in line with regulations.
• Build productive internal/external relationships.
• Explain information and persuade in straightforward situations.
• Monitor control reports, gain/loss, suspense accounts and tax form research.
• Research/resolve unique, complex and escalated problems.
• Communicate with internal clients both written and verbal.

Skills

Research & problem solving

Written & verbal communication

Microsoft Office

Regulatory knowledge

Data review

Attention to detail

Team collaboration

Education

Two-year degree

Tools

Microsoft Office

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.Under general direction, responsible for monitoring and responding to incoming client service and PRISM requests, performs research, analysis and processing of customer requests. Performs participant and plan level corrections for either cash or disbursement type transactions, for all segments and IRS codes, and makes adjustments in accordance with departmental procedures, company policy, plan and Institutional requirements and Legal, IRS and DOL guidelines. **ESSENTIAL FUNCTIONS:*** Balance individual workloads consisting of Service Requests, PRISM, e- mail requests, etc.* Works on problems of moderate scope where analysis of situations or data requires a variety of factors.* Applies company policies and procedures to resolve a variety of issues.* Prioritize and complete all applicable processing in accordance within departmental, corporate, IRS, Department of Labor, FINRA and SEC regulations and requirements.* Builds productive internal/external working relationships.* Explains information and persuades others in straightforward situations.* Monitor control reports, gain/loss, suspense accounts and tax form research, including corrections, clearing, and reconciliation.* Research/resolve unique, complex and escalated problems.* Communicate with internal clients both written and verbal* Must be able to work **:** 4:30 PM to 1:30 AM IST. **QUALIFICATIONS*** Two-year degree strongly preferred or equivalent industry experience.* 2 years of directly related financial and/or industry experience.* Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).* Knowledge of retirement industry regulations (Distributions, Contributions, Taxation, etc).* Demonstrated ability to research and problem solve.* Excellent written and verbal communication skills.* Using established procedures and working under moderate supervision, performs assigned tasks.* Performs review of data and activity to prevent risk of loss due to errors.* Develops working relationships with peers and management.This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.