Specialist Partner Services

Empower; Bengaluru; On-site; INR 400,000 - 550,000; Full time

Job summary

Empower, Bengaluru-based financial services company, is hiring a Specialist in the PEA team to set up and maintain debited plans, participant fees, onetime fees, and ongoing billing rules. You will follow documented SOPs and collaborate with case managers, relationship managers, and others to resolve processing issues.

You will research issues using the EASY system, propose corrective actions, contribute to ad hoc projects, and escalate issues promptly to your supervisor while delivering

Qualifications

• Ability to follow standard operating procedures.

Responsibilities

• Set up and maintain debited plans, participant fees, onetime fees, and ongoing fee/billing rules.
• Research issues using the EASY system and coordinate with case managers and relationship managers.
• Recommend corrective actions to resolve issues and escalate when needed.
• Participate in adhoc projects and deliver results efficiently with good time management.
• Duties can evolve with business needs.

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Specialist in PEA team is responsible to set up and maintains the debited plan or participant fees, onetime fees, and ongoing fee/billing rules. Completes processing steps as documented within standard operating procedures. Research issues identified using the EASY system, working with case managers, relationship managers and others as needed. This includes making recommendations for corrective actions to resolve issues identified. Participates in adhoc projects within team as needed Escalate all issues promptly and effectively to supervisor Delivering superior results quickly and efficiently, utilizing effective time management skills. This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.