Specialist

empower; Bengaluru; On-site; INR 650,000 - 900,000; Full time

Job summary

Empower seeks a Client Services Analyst to monitor and respond to incoming requests, conduct research and processing of client transactions, and align adjustments with regulatory guidelines. The role emphasizes accuracy, clear communication, and collaboration with internal teams.

The position requires handling service requests with diligence and working across multiple compliance areas, including IRS and labor regulations, to support retirement plans.

Qualifications

• Two-year degree strongly preferred or equivalent industry experience.
• 2 years of directly related financial and/or industry experience.
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Knowledge of retirement industry regulations (Distributions, Contributions, Taxation, etc).
• Demonstrated ability to research and problem solve.
• Excellent written and verbal communication skills.

Responsibilities

• Balance workloads across Service Requests, PRISM, and email requests.
• Analyze problems with a variety of factors and apply company policies to resolve issues.
• Process tasks in accordance with departmental and regulatory requirements (IRS, DOL, FINRA, SEC).
• Maintain productive internal/external working relationships and communicate with internal clients in writing and verbally.
• Monitor reports, gain/loss, suspense accounts and tax form research; perform corrections and reconciliations.
• Investigate and resolve unique, complex, and escalated problems.

Skills

Communication skills

Research & problem solving

Relationship building

Attention to detail

Education

Two-year degree or equivalent experience

Tools

Microsoft Office

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Under general direction, responsible for monitoring and responding to incoming client service and PRISM requests, performs research, analysis and processing of customer requests. Performs participant and plan level corrections for either cash or disbursement type transactions, for all segments and IRS codes, and makes adjustments in accordance with departmental procedures, company policy, plan and Institutional requirements and Legal, IRS and DOL guidelines.

ESSENTIAL FUNCTIONS:

• Balance individual workloads consisting of Service Requests, PRISM, e- mail requests, etc.
• Works on problems of moderate scope where analysis of situations or data requires a variety of factors.
• Applies company policies and procedures to resolve a variety of issues.
• Prioritize and complete all applicable processing in accordance within departmental, corporate, IRS, Department of Labor, FINRA and SEC regulations and requirements.
• Builds productive internal/external working relationships.
• Explains information and persuades others in straightforward situations.
• Monitor control reports, gain/loss, suspense accounts and tax form research, including corrections, clearing, and reconciliation.
• Research/resolve unique, complex and escalated problems.
• Communicate with internal clients both written and verbal
• Must be able to work : 4:30 PM to 1:30 AM IST.

QUALIFICATIONS

• Two-year degree strongly preferred or equivalent industry experience.
• 2 years of directly related financial and/or industry experience.
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Knowledge of retirement industry regulations (Distributions, Contributions, Taxation, etc).
• Demonstrated ability to research and problem solve.
• Excellent written and verbal communication skills.
• Using established procedures and working under moderate supervision, performs assigned tasks.
• Performs review of data and activity to prevent risk of loss due to errors.
• Develops working relationships with peers and management.

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.