Spark Minda

Skillup Certification; India; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Spark Minda is hiring an experienced Customer Quality professional for Plastic Injection Molding in Greater Noida. The role requires 8+ years in automotive products, especially connectors and terminals, with strong skills in 8D, FMEA, SPC, CAPA and root-cause analysis.

You will manage customer quality, handle complaints, perform audits, drive warranty performance, and lead continuous improvement initiatives with cross-functional teams.

Qualifications

• 8D, 7 QC Tools, FMEA, SPC, CAPA, root cause analysis are essential.
• Experience in automotive plastic injection molding and with connectors/terminals is required.
• Strong knowledge of customer quality management and complaint handling is expected.

Responsibilities

• Manage customer quality for plastic injection molded products.
• Lead complaint resolution and root cause analysis.
• Conduct quality audits, monitor warranty performance and drive continuous improvement.
• Coordinate with cross-functional teams to ensure customer requirements are met.

Skills

Customer Quality Management

Plastic Injection Molding

Automotive Connectors

Automotive Terminals

Customer Complaint Handling

8D Problem Solving

7 QC Tools

FMEA

SPC

CAPA

Root Cause Analysis

Quality Audits

PPM Monitoring

Warranty Analysis

Continuous Improvement

Customer Relationship Management

Job description

Spark Minda Hiring Customer Quality – Plastic Injection Molding Job in Greater Noida

Spark Minda is hiring an experienced professional for the position of Customer Quality – Plastic Injection Molding at Greater Noida. This opportunity is suitable for candidates with 8+ years of automotive experience, particularly those who have worked with plastic injection molded products such as connectors and terminals.

The role focuses on customer quality management, complaint resolution, quality audits, root cause analysis, warranty performance, and continuous improvement. Candidates with strong knowledge of 8D, 7 QC Tools, FMEA, SPC, CAPA, PPM, and customer quality requirements can consider this opportunity.

Experience – 8+ Years

Required Skills

Candidates should have strong knowledge of:

• Customer Quality Management
• Plastic Injection Molding
• Automotive Connectors
• Automotive Terminals
• Customer Complaint Handling
• 8D Problem Solving
• 7 QC Tools
• FMEA
• SPC
• CAPA
• Root Cause Analysis
• Quality Audits
• PPM Monitoring
• Warranty Analysis
• Continuous Improvement
• Customer Relationship Management

Education & Experience

The hiring requirement indicates 8+ years of total experience in automotive products, particularly experience related to connectors and terminals.

Candidates who have worked in automotive plastic injection molding and customer quality functions can be particularly relevant for this position.

Hands-on exposure to customer complaints, quality audits, product specifications, problem-solving methodologies, and cross-functional quality improvement will be valuable.

How to Apply

Interested candidates can share their updated profile at:

[e-mail]

Candidates should highlight their experience in Customer Quality, Plastic Injection Molding, Connectors/Terminals, Customer Complaint Handling, 8D, PPM, FMEA, SPC, and CAPA while applying.

Interview Questions and Answers

1. What is your approach to handling a customer complaint?

Answer: I would first understand the complaint and immediately establish containment to prevent further shipment of potentially affected parts. I would collect relevant data such as batch information, inspection records, production parameters, and defect samples.

After containment, I would perform root cause analysis using appropriate tools such as 5 Why, Fishbone Analysis, and 7 QC Tools. Corrective and preventive actions would then be implemented and their effectiveness verified before formally closing the complaint.

2. What is an 8D report?

Answer: An 8D report is a structured problem-solving methodology used to identify, contain, correct, and prevent quality problems.

The process includes team formation, problem description, containment, root cause identification, corrective action, effectiveness verification, and prevention of recurrence. It provides a systematic approach for handling customer complaints.

3. What are common quality issues in plastic injection molding?

Answer: Common defects can include short shots, flash, sink marks, warpage, burn marks, weld lines, flow marks, dimensional variation, black spots, contamination, and incorrect molding conditions.

The root cause can be related to material, mould condition, machine parameters, process settings, cooling, tooling, or operator practices.

4. How would you investigate a recurring injection molding defect?

Answer: I would first define the defect clearly and analyze when and where it occurs. I would review machine parameters, material batch, mould condition, cycle time, temperature, pressure, cooling conditions, inspection results, and historical rejection data.

I would then identify the probable root cause using structured problem-solving and implement corrective actions. Finally, I would monitor the process to confirm that the defect has not returned.

5. What is PPM in automotive quality?

Answer: PPM means Parts Per Million and is commonly used to measure the level of defective parts supplied to a customer.

A lower PPM indicates better quality performance. Customer quality teams monitor PPM trends to identify deterioration and determine where corrective action is required.

6. How do you ensure customer satisfaction?

Answer: Customer satisfaction depends on consistent product quality, timely response, effective complaint resolution, reliable delivery, and strong communication.

For quality concerns, I would focus on quick containment followed by permanent corrective action. Regular monitoring of customer KPIs and proactive communication also helps build customer confidence.

7. What is the difference between corrective and preventive action?

Answer: Corrective action addresses the root cause of an existing problem to prevent its recurrence.

Preventive action focuses on identifying potential risks and taking measures before a problem occurs.

In practice, an effective quality system should use both approaches to improve process robustness.

8. What is the role of FMEA in customer quality?

Answer: FMEA helps identify potential failure modes, their causes, effects, and associated risks before they result in customer problems.

When a customer complaint occurs, the FMEA should be reviewed to determine whether the failure mode was already identified and whether the existing controls were adequate. The FMEA should be updated when necessary.

9. How do you handle an important customer audit?

Answer: I would prepare by reviewing customer-specific requirements, previous audit findings, quality records, process controls, inspection reports, and corrective-action status.

During the audit, I would ensure accurate communication and provide objective evidence. Any observations would be recorded and addressed through a structured corrective-action process.

10. Why should we hire you for a Customer Quality role?

Sample Answer: I have experience in automotive quality and understand the importance of customer satisfaction, fast complaint containment, structured root cause analysis, and permanent corrective action. I am comfortable working with cross-functional teams and using quality tools such as 8D, 7 QC Tools, FMEA, SPC, and CAPA. I would focus on reducing customer complaints and improving overall quality performance.

Frequently Asked Questions

What is the experience requirement?

The position requires 8+ years of experience in automotive products.

Where is the job located?

The position is based in Greater Noida, Uttar Pradesh.

What product experience is preferred?

Experience with automotive connectors, terminals, and plastic injection molding is particularly relevant.

What quality tools should candidates know?

Candidates should be familiar with 8D, 7 QC Tools, FMEA, SPC, CAPA, and root cause analysis.

What function does this role belong to?

The position falls under Customer Quality, with a strong focus on automotive plastic injection molded products.

How to Apply

Interested candidates can share their updated profile at:

[e-mail]

Candidates should highlight their experience in Customer Quality, Plastic Injection Molding, Connectors/Terminals, Customer Complaint Handling, 8D, PPM, FMEA, SPC, and CAPA while applying.

Job Summary

Spark Minda | Customer Quality – Plastic Injection Molding | Greater Noida | 8+ Years | Automotive Connectors & Terminals | Apply: [e-mail]