Spa & Recreation Executive

Fairmont Hotels & Resorts; Udaipur District; On-site; INR 500,000 - 700,000; Full time

Job summary

Fairmont Udaipur Palace in India seeks a dynamic Spa & Recreation Executive to lead daily operations of the spa and recreation facilities. You will manage a team of wellness professionals, coordinate wellness programs, and ensure exceptional guest experiences through service excellence.

The role requires strong leadership, budget oversight, scheduling, and adherence to health and safety standards, with a focus on delivering memorable experiences and innovative wellness offerings for our

Qualifications

• 2-3 years of spa management or hospitality operations experience.
• Strong guest service track record and satisfaction focus.
• Proven leadership and ability to develop staff.
• Excellent organizational and scheduling skills.
• Knowledge of spa services and wellness activities.

Responsibilities

• Oversee spa and recreation operations, scheduling, maintenance, and resources.
• Lead spa staff, provide training and performance feedback.
• Maintain high service standards and promptly address guest inquiries.
• Coordinate and promote spa services and wellness programs.
• Manage bookings, reservations, and facility utilization.
• Monitor budgets, expenses, and revenue targets.
• Ensure health, safety, and sanitation compliance.
• Collaborate with departments to integrate spa services into the hotel operation.

Skills

Leadership

Customer service

Scheduling

Staff development

Tools

Spa management software

Booking systems

Job description

Company Description

Your Fairmont Journey Starts Here:

Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

Job Description

We are seeking a dynamic and customer-focused Spa & Recreation Executive to join our hospitality team in Udaipur, India. In this role, you will oversee the daily operations of our spa and recreation facilities, ensuring exceptional guest experiences while maintaining operational excellence. You will manage a team of wellness professionals, coordinate recreational activities, and drive guest satisfaction through outstanding service delivery and innovative wellness programming.

• Oversee all spa and recreation facility operations, including scheduling, maintenance, and resource allocation
• Manage and supervise spa staff, providing training, performance feedback, and professional development opportunities
• Ensure exceptional guest experiences by maintaining high service standards and addressing guest inquiries and concerns promptly
• Coordinate and promote spa services, wellness programs, and recreational activities to enhance guest engagement
• Manage booking systems, reservations, and guest scheduling to optimize facility utilization
• Monitor and control operational budgets, expenses, and revenue targets for the spa and recreation department
• Maintain compliance with health, safety, and sanitation standards across all facilities
• Develop and implement wellness programs and recreational activities aligned with guest preferences and industry trends
• Conduct regular facility inspections and coordinate maintenance and repairs as needed
• Gather guest feedback and implement improvements to enhance overall satisfaction and service quality
• Collaborate with other departments to ensure seamless integration of spa and recreation services within the broader hospitality operation

Qualifications

• 2-3 years of professional experience in spa management, wellness operations, or hospitality management
• Proven track record of delivering exceptional guest service and maintaining high customer satisfaction levels
• Strong leadership and team management skills with the ability to motivate and develop staff
• Excellent organizational and time management abilities with proficiency in scheduling and resource planning
• Proficiency with spa management software, booking systems, and reservation platforms
• Solid understanding of spa treatments, wellness services, and recreational activities
• Strong communication skills, both verbal and written, with the ability to interact professionally with guests and staff
• Demonstrated problem-solving abilities and conflict resolution skills
• Knowledge of health, safety, and sanitation regulations in hospitality and wellness settings
• Familiarity with budget management and cost control principles
• Preferred: Experience with wellness industry trends and emerging spa technologies
• Preferred: Background in marketing or promotional activities for hospitality services
• Preferred: Certification or training in spa management or hospitality operations