Spa Receptionist

Four Seasons; Mumbai; On-site; INR 350,000 - 600,000; Full time

Job summary

Four Seasons Hotel Mumbai is seeking an experienced Spa Therapist to join our luxury spa team. You will deliver massage, facial and body treatments, maintain spa operations, and ensure exceptional guest experiences in a premium hospitality setting.

You will engage with guests professionally, manage reservations and billing, and support gym and locker room services while upholding our standards of warmth and attentiveness.

Qualifications

• Has one to two years of relevant experience in Spa and/or Health Club.
• Possesses excellent English, math and psychometric abilities. Proficiency in Hindi is preferable.
• Possesses aptitude and upward mobility. Internal candidates will have successfully completed the SDP course.
• Possesses CIDESCO or equivalent certification that is recognized internationally.
• Willing to provide treatments for male and female guests.
• Is directly responsible for the day to day key processes in his/her area of work.
• Where applicable, acts as shift leader; leads and motivates colleagues by example and promotes teamwork.
• Assumes training responsibilities when required; demonstrates a high degree of standards awareness.
• Actively offers operational, employee and customer (internal and external) related feedback to management.
• Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule.
• Provides professional treatments for any guest including but not limited to massage, facial treatments and body treatments and recommends further treatments to guest which address their concerns and preferences.
• Operate the Spa software system for spa reservations and all other Spa software functions.
• Be knowledgeable of the Spa Menu and be able to describe spa treatments enthusiastically to guests and answer pertinent questions, to determine their needs and preferences. Up sell treatments and services without being trying to "hard sell"
• Handle and resolve guest complaints and notify spa management immediately
• Assist and supervise the gym and locker rooms
• Ensure all areas in the gym and locker rooms are immaculately clean and equipment is functioning at all times
• Acts as role model for the hotel's code of conduct and grooming & hygiene standards
• Is seen as working hands-on, assists colleagues in crunch times; Walks the talk
• Actively participates in briefings and meetings; facilitates communication between employees and management
• Maintains a clean and orderly work area and promotes a safe working environment
• Performs any additional duties as assigned
• Provide information to guests about the services offered in the Spa as well as the hotel
• Read and update the daily log and communicate relevant information to the staff
• Produce all Spa reports as required by management.
• Process all charges in Micros and ensure guests are billed accurately in Opera
• Provide assistance to guests in the gym and locker room and with the retail merchandise when necessary
• Assist in covering duty meal periods for the gym and locker room attendants

Responsibilities

• Provide information to guests about spa services and hotel offerings.
• Maintain daily logs and communicate relevant information to the team.
• Operate Micros for spa reservations and ensure accurate billing in Opera.
• Deliver professional spa treatments (massage, facials, body treatments) and upsell where appropriate.
• Assist gym and locker room operations and maintain cleanliness and safety.
• Mentor and train teammates; lead by example and promote teamwork.
• Handle guest complaints promptly and inform management.
• Support in covering duty periods for gym and locker room staff.
• Adhere to hotel code of conduct, grooming and hygiene standards.
• Provide exemplary guest service with warmth and genuine enthusiasm.
• Read daily logs and relay pertinent updates to staff.
• Produce spa reports as required by management.
• Be knowledgeable of spa menu and explain treatments to guests

Skills

Spa/Health Club experience

English proficiency

Psychometric abilities

Team leadership

Education

CIDESCO or equivalent certification

Tools

Spa software

Micros

Opera

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

In the heart of Worli - the business hub of India's largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.

• Has one to two years of relevant experience in Spa and or Health Club
• Possesses excellent English, math and psychometric abilities. Proficiency in Hindi is preferable
• Possesses aptitude and upward mobility. Internal candidates will have successfully completed the SDP course
• Possesses CIDESCO or equivalent certification that is recognized internationally
• Willing to provide treatments for male and female guests
• Is directly responsible for the day to day key processes in his/her area of work
• Where applicable, acts as shift leader; leads and motivates colleagues by example and promotes teamwork
• Assumes training responsibilities when required; demonstrates a high degree of standards awareness
• Actively offers operational, employee and customer (internal and external) related feedback to management
• Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
• Provides professional treatments for any guest including but not limited to massage, facial treatments and body treatments and recommends further treatments to guest which address their concerns and preferences
• Operate the Spa software system for spa reservations and all other Spa software functions
• Be knowledgeable of the Spa Menu and be able to describe spa treatments enthusiastically to guests and answer pertinent questions, to determine their needs and preferences. Up sell treatments and services without being trying to "hard sell"
• Handle and resolve guest complaints and notify spa management immediately
• Assist and supervise the gym and locker rooms
• Ensure all areas in the gym and locker rooms are immaculately clean and equipment is functioning at all times
• Acts as role model for the hotel's code of conduct and grooming & hygiene standards
• Is seen as working hands-on, assists colleagues in crunch times; Walks the talk
• Actively participates in briefings and meetings; facilitates communication between employees and management
• Maintains a clean and orderly work area and promotes a safe working environment
• Performs any additional duties as assigned
• Provide information to guests about the services offered in the Spa as well as the hotel
• Read and update the daily log and communicate relevant information to the staff
• Produce all Spa reports as required by management.
• Process all charges in Micros and ensure guests are billed accurately in Opera
• Provide assistance to guests in the gym and locker room and with the retail merchandise when necessary
• Assist in covering duty meal periods for the gym and locker room attendants