Food & Beverage Server

Four Seasons; Mumbai; On-site; INR 279,000 - 469,000; Full time

Job summary

Four Seasons Mumbai invites experienced hospitality professionals to join our luxury food and beverage team. This role focuses on delivering flawless service in a fast-paced, high-standard environment.

You will handle mise en place, take guest orders, serve food and beverages, upsell wine, and maintain impeccable hygiene while embodying Four Seasons service culture. Candidates should have 1-2 years of experience in a 5-star hotel or reputed restaurant, strong English, and a proactive,

Qualifications

• 1-2 years of relevant experience in a 5-star hotel/resort or reputed stand-alone restaurant.
• Excellent English, math and psychometric abilities.
• Flexible in working across outlets on business demand.
• Adheres to high hygiene standards.

Responsibilities

• Executes all tasks assigned by supervisor.
• Promotes teamwork and acts as a role model.
• Attends all scheduled training sessions.
• Provides warmth, care and enthusiasm to guests and colleagues.
• Prepares mise-en-place, sets up and clears tables, maintains cleanliness and orderliness.
• Takes orders, serves food and beverages, and upsells as per menu and wine selections.
• Describes menu items vividly and accurately to guests.

Skills

Food & beverage service

Hospitality

Teamwork

Customer service

English proficiency

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

In the heart of Worli - the business hub of India's largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.

Basic Function:

Experienced technical position in the food and beverage service

Role and Responsibilities

General

• Executes all tasks assigned by his/her supervisor
• Demonstrate high degree of standard awareness, promotes team work and act as a role model
• Attains all scheduled training sessions
• Displays warmth, care and enthusiasm when dealing with guest and fellow colleagues

Departmental

• Prepares miseen place, setup and clears table, in the work area. Maintains high standard of hygiene and orderliness
• Takes order for guest, serve food and beverage and serve as per the hotel services and products
• Is thoroughly familiar with beverage and menu items and able to compose and recommend suitable menu progression and wine pairing; upsell sensitively
• Provides genuine hospitality

Specific responsibilities and task

General

• Adheres to the hotel's code of conduct and grooming and hygiene standards
• Is seen on working hands-on, assists colleagues in crunch times, walk the talk
• Actively participates in briefing and meetings
• Maintains a clean and orderly work area and promotes a safe working environment
• Performs any additional duties as assigned
• Does the linen pickup and main the stock
• Has to set the side stations after every meal period

Departmental

• Describes food and beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner
• Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented
• Requisitions supplies according to established procedure
• Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner
• Appropriate manual/policy and procedure:
• Four seasons service culture standards
• Four seasons core standards

General:

• Front and lobby areas
• Problem resolution
• Heart of the house/employee dinning
• Staff locker rooms

Compliance policies

• Confidential, privacy and proprietary data statement
• Policy against harassment
• Electronic system policy

Skills and Abilities:

• Has to have 1-2 years of relevant experience in a 5-star hotel/resort or reputed stand-alone restaurant
• Possesses aptitude and upward mobility
• Should be flexible in working in different outlets on business demand
• Possesses excellent English, math and psychometric abilities
• Basic beverage knowledge preferred