Spa Manager

Minor Hotels; Jaipur; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Anantara Jewel Bagh Jaipur Hotel is seeking a Spa Manager to lead the MSpa unit, driving sustainable growth through performance analysis and guest satisfaction.

The ideal candidate has at least 3 years as Spa Manager in a 5-star spa, multi-unit experience, spa therapies knowledge, and strong English; responsibilities include optimizing profitability and stakeholder relationships.

Join a luxury brand under Minor Hotels with a focus on service excellence and staff development.

Qualifications

• Bachelor’s degree in Business and/or Hospitality Management.
• At least 3 years of experience as Spa Manager in a 5-star spa.
• 2 years multi-unit experience.
• Spa therapy knowledge and presentation skills.
• Keen on P&L.

Responsibilities

• Ensure spa operations meet agreed standards and profitability.
• Build and maintain relationships with partners and guests.
• Lead and develop spa staff, optimize guest experience.
• Manage budgets, P&L, and promotions to maximize revenue.
• Coordinate with host hotel departments for integration.

Skills

English proficiency

Leadership

Teamwork

Sales attitude

Service mindset

Education

Bachelor’s degree in Business and/or Hospitality Management

Job description

Job Description:

Job Location

Anantara Jewel Bagh Jaipur Hotel

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Job Purpose

The Spa Manager leads an individual MSpa International unit to achieve sustainable growth through analysis of business performance, performance, generate demand, develop and maintain mutually beneficial relationships with business partners, guests and employees.

Job Responsibilities

Area Responsibilities

• The spa is consistently operating to agreed standards.
• The spa operates with maximum profitability.
• Relationships with all business partners are maintained and nurtured to mutual

benefit.

• The Anantara spa brand integrity is reinforced within all interactions of all

employees.

• Spa Employees are continually developed and challenged to maximize their

potential.

• The spa benefits from high capture rates through self generated demand.

Key Responsibilities

• Spa Operation:
• 1 the guest experience is consistent

1.2 Ambience, special touches and guest interaction are reviewed and corrected whenever they do not meet the required standards.

1.3 All materials and supplies needed to operate to the required standards are available without interruption.

1.4 The Spa’s operational and financial figures are reported punctually and accurately.

1.5 The spa generates sufficient client feedback to provide relevant and reliable guest satisfaction data.

1.6 The Spa’s operations manual is frequently reviewed and updated. All aspects of manuals are implemented and monitored.

1.7 Regular communication in the form of conference calls, meetings and workshops with relevant personnel is in place.

1.8 All business units receive an appropriate number of visits per year to support business performance.

• Business unit performance with maximum profitability.

2.1 All business has an annual budget and follows up on their business performance against the budget a regular basis.

2.2 All unit managers analyze their P&L statements and take appropriate action to positively impact on their results.

2.3 National and local promotions are developed and implemented and monitored to enhance revenue.

2.4 Spa capacity (Facilities, therapists) are scheduled to achieve maximum utilization.

2.5 All spas realize sales potential through effective visual merchandising and appropriate training activities.

2.6 All products and treatments are priced to sell and are in relation to each spa’s client base.

• Relationships with all business partners in Thailand are maintained and nurtured to mutual benefit.

3.1 Each business partner is pro-actively contacted and if appropriate met regularly to ensure their satisfaction and concerns can be handled effectively.

3.2 Spa Managers attends relevant regular host hotel meetings to ensure the spa is integrated in the day-to-day as well as medium planning of the hotel operation.

3.3 Spa Managers liaise regularly with the relevant host hotel departments to maximize capture rates.

3.4 Suppliers view MSpa as a fair business partner. Doing business with MSpa is a win-win proportion.

3.5 Business associations seek MSpa participation and involvement in their activities.

3.6 Thai Government agencies refer to MSpa as a leader of the national Spa industry.

• The MSpa Brand integrity is reinforced within all interactions and business units.

4.1 The MSpa Core Values are reflected in the way all MSpa employees conduct themselves.

4.2 All existing and future facilities, products and treatments reflect the core values.

4.3 Annual business plans following the company standard are prepared for the whole company and each spa outlining their business strategies for the coming 12 months.

4.4 Guest feedback, industry trends and competitor research is analyzed shared on a regular basis with the Leadership Team.

4.5 Brand positioning research is to be implemented and maintained.

4.6 Collateral for Thailand, individual spa’s and promotions is available in good time.

• MSpa employees are continually developed and challenged to maximize their potential.

5.1 All employment decisions follow the MSpa recruitment guidelines.

5.2 Spa Managers and Assistant Spa Operation managers have access to career development and guidance.

5.3 Spa Managers and Assistant Spa Operation managers performance is closely monitored. Guidance and coaching is provided pro-actively on a regular basis.

5.4 An effective succession planning and mentoring scheme is in place to support individual growth and company expansion.

To have a complete understanding of and adhere to the company’s policy and procedures To have a complete understanding of and adhere to the company’s policy related to fire, hygiene, health and safety To report for duty punctually and wear the correct uniform with the name badge at all time To carry out the other duties as assigned by the management team To establish good relationship and rapport with guests and colleagues To ensure the cleanliness and hygiene in work areas

Job Specification

Position Requirements

• Bachelor’s degree in Business and/or Hospitality Management
• At Least 3 years experience as Spa Manager in 5 stars spa
• 2 years multi unit experience
• Spa therapy knowledge, presentation skill
• Keen on P&L

Personnel Requirements

• Strong knowledge of spoken and written English
• Drive for result
• Highly motivated and able to teach leadership skills
• Positive attitude toward leadership and team work
• Ability to relate in various cultures.
• Well groomed and articulated
• Interest in Selling approach
• Service Mind

Requirements