SOUS CHEF-ITALIAN

Hyatt Hotels Corporation; New Delhi; On-site; INR 11,527,000 - 17,291,000; Full time

Job summary

Hyatt Hotels Corporation seeks an executive kitchen leader responsible for maintaining brand standards, coordinating with multiple kitchens, and ensuring exceptional guest service at the hotel level.

The role involves overseeing culinary operations, cost control, sanitation, and training, with focus on delivering the Hyatt guest experience across all outlets and departments.

Responsibilities

• Ensures that all hotel minimum brand standards have been implemented.
• Works closely with other employees, focusing on the hotel and guest satisfaction.
• Checks incoming food products and ensures they match order sheets and records.
• Coordinates with satellite kitchens for mise-en-place and supplies.
• Assists with yield testing to minimize wastage and keep recipes up-to-date.
• Directs food apportionment to control costs.
• Monitors section requirements and orders food items on time and in correct quantity.
• Observes methods of food preparation, portion sizes and garnishing to match prescribed standards.
• Estimates consumption and purchases of foodstuffs and kitchen supplies.
• Assists to devise special dishes and develop innovative recipes.
• Establishes and enforces sanitation standards for the kitchen.
• Ensures Touches of Hyatt and F&B Top 20 are implemented.
• Responds to Consumer Audit results and implements changes.
• Ensures guest contact culinary employees deliver brand promise and exceptional service.
• Maintains positive guest and colleague interactions and relationships.
• Assists to align culinary activities with Corporate Strategy and updates of department operations manuals.
• Conducts regular department briefings and meetings.
• Maximises employee productivity via multi-skilling and flexible scheduling to meet financial goals and guest expectations.
• Ensures new technology and equipment are embraced to improve productivity.

Job description

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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

• Ensures that all company minimum brand standards have been implemented.
• Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Has excellent knowledge of all available products in the market and buys locally fresh products wherever possible.
• Checks incoming food products and ensures that all food merchandise is in accordance with order sheets and receiving records
• Coordinates with all satellite kitchens for their mise-en-place and supplies.
• Assists to regularly conduct yield testing to ensure wastage is kept minimal and that all Scala recipes are correct and up-to-date.
• Directs food apportionment policy to control costs.
• Monitors closely the requirements in own section and order the food items at the right time and in the right quantity for the intended use.
• Observes methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner.
• Estimates food consumption and purchases or requisitions of foodstuffs and kitchen supplies.
• Assists to devise special dishes and develop innovative recipes.
• Establishes and enforces sanitation standards for the kitchen.
• Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• Assists to ensure that all guest contact culinary employees deliver the brand promise and provide exceptional guest service at all times.
• Assists to ensure that employees also provide excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.

Administrative

• Assists to ensure that culinary activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. Assists in the preparation and updates of individual Departmental Operations Manuals.
• Conducts regular departmental communications briefings and meetings in the absence of the Chef de Cuisine.
• Assists to maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
• Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.

People

• Through hands-on management, closely supervises the Kitchen employees in the performance of their duties and ensures this is in accordance with policies and procedures and applicable laws.
• Assists to oversee the punctuality and appearance of all Kitchen employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• Assists to prepare and post weekly work schedules, making sure that they reflect business needs and other key performance indicators.
• Develops the skills and effectiveness of all Kitchen employees through the appropriate training, coaching, and/or mentoring.
• Assists to delegate as appropriate the duties and responsibilities necessary to trained employees who are well equipped and resourced to correctly accomplish these tasks.
• Ensures effective training programmes for employees in coordination with the Training Manager and their Departmental Trainers.
• Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
• Assists in conducting annual Performance Development Discussions with employees and supports them in their professional development goals.
• Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
• Ensures that employees have a complete understanding of and adhere to employee rules and regulations.
• Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

Other duties

• Assists to ensure that all guest contact culinary employees deliver the brand promise and provide exceptional guest service at all times.
• Assists to ensure that employees also provide excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.

Leadership Profile

Hyatt’s Leadership Profile clarifies what is expected of Hyatt’s leaders and the specific behaviors that successful leaders exhibit to achieve business results.

Be familiar with Hyatt’s Leadership Profile as the expectation and measure of your performance. Additionally, exhibiting these behaviors will help you hire, develop, evaluate and reward talent successfully.

Learn & Grow

Leaders are quick and curious. They are more likely than others to be energized by the challenge of the unfamiliar, to quickly understand new or complex situations and data, and to share that learning with others. They are also likely to be more open to feedback, to reflect and learn from experiences, and to recover quickly from setbacks. They probably also have a higher risk tolerance and greater resilience to recover from mistakes or failures than many of their peers. These behaviors and personal qualities are an advantage in becoming more effective as a leader over time.

Achieve Results

Leaders are action-oriented, understand how to effectively work through others, and are undeterred by challenges. They move quickly to address issues and tend to be comfortable making decisions even when the right answer isn’t totally clear. They are more likely to set clear expectations for colleagues on their team, hold their team to higher performance standards, and give direct feedback. At the same time, they tend to provide support to their team in order to achieve the goals—communicating, coaching and developing, helping them connect their individual work to a greater goal, and entrusting them to act. They are also more likely to see the bigger picture, think longer-term about their team’s talent needs, and to take a longer-term view of results that count.

Park Hyatt Washington | Washington , DC , US

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