SONIC Product Associate

JPMorgan Chase Bank; Mumbai; Presencial; INR 1.200.000 - 1.800.000; Tempo integral

Resumo da vaga

JPMorgan Chase Bank in Mumbai seeks a Product Owner Associate in Digital Client Services to drive structured delivery of analytics products. You will partner with business, operations, design, and technology teams to translate client service needs into measurable outcomes using the SONIC analytics platform.

You will establish scope, gather requirements, analyze processes, and coordinate across teams to deliver actionable metrics and improvements for client experience.

Qualificações

• Hold a degree in a quantitative discipline such as engineering or sciences (or similar).
• Demonstrate 4+ years of experience in a financial services organization.
• Apply basic to intermediate SQL skills.
• Use data analytics tools such as Excel, Access, Alteryx, and Tableau for analysis.
• Engage with AI/ML partners to support analysis tasks.
• Communicate clearly with varied stakeholder groups.
• Build trust by working with non-specialists in a partnership model.
• Execute practical data analysis and translate results into outcomes.
• Influence multiple stakeholders without direct authority.
• Operate independently with minimal direction.

Responsabilidades

• Partner with line of business data owners to identify metrics measuring service performance and client experience.
• Establish scope, plans, and delivery artifacts for end-to-end product execution.
• Elicit requirements by understanding customer needs and documenting outcomes.
• Analyze processes, issues, and risks to inform decisions and prioritization.
• Synthesize data into concrete metrics and deliverables.
• Define data taxonomy and requirements for partners.
• Coordinate resources, schedules, and dependencies; manage scope changes.
• Escalate decisions and risks to ensure timely progress.
• Validate deliverables with test requirements and readiness.
• Prototype solutions rapidly to support experimentation and iterate with end users.
• Align with analytics, data science, AI, ML, and tech teams to deploy analytics products.

Conhecimentos

SQL

Excel

Data analytics

AI/ML collaboration

Communication

Stakeholder management

Independent work

Data analysis

Analytical thinking

Formação

Bachelor's degree in a quantitative discipline

Ferramentas

Microsoft Access

Alteryx

Tableau

Descrição da vaga

Bring your expertise to a fast-paced team modernizing client service through data-driven products, close partnership, and strong delivery ownership.

As a Product Owner Associate in Digital Client Services within Markets Operations, you drive structure and discipline across standard delivery artifacts from scope through implementation. You partner closely with business, operations, design, and technology stakeholders to translate client service needs into measurable analytics outcomes. You enable teams to better serve clients by capturing, sharing, and tracking service performance and client experience metrics through the SONIC client analytics product.

Job Responsibilities:

• Partner with line of business data owners to identify and deliver metrics that measure operational service performance and client experience
• Establish clear scope, plans, and delivery artifacts to support end-to-end product execution
• Elicit requirements by quickly understanding internal and external customer needs and documenting outcomes
• Analyze business processes, issues, and risks to inform decisions and prioritize delivery
• Synthesize data collected from multiple sources into concrete metrics and actionable deliverables
• Define data taxonomy and data requirements for functional partners
• Coordinate resources, schedules, and dependencies while managing changes to scope
• Escalate decisions, impediments, and risks to ensure timely resolution and transparency on progress
• Validate deliverables by documenting test requirements, executing testing activities, and confirming readiness
• Prototype solutions rapidly to support experimentation, evaluate impact, and iterate with end-users
• Align with analytics, data science, artificial intelligence, machine learning, and technology teams to support deployment of analytics products

Required qualifications, skills, and capabilities:

• Hold a degree in a quantitative discipline such as engineering or sciences (or similar)
• Demonstrate 4+ years of experience in a financial services organization
• Apply basic to intermediate Structured Query Language (SQL) skills
• Use data analytics tools such as Microsoft Excel, Microsoft Access, Alteryx, and Tableau for business and data analysis
• Engage confidently with artificial intelligence and machine learning partners to support analysis tasks
• Communicate clearly in writing and verbally with varied stakeholder groups
• Build trust by working effectively with non-specialists in a partnership model
• Execute practical data analysis and translate results into measurable business outcomes
• Influence multiple stakeholders without direct authority
• Operate independently with minimal direction while keeping management informed and raising issues as needed

Preferred qualifications, skills, and capabilities:

• Bring experience working in a sell-side financial services environment
• Apply experimental design and rapid delivery approaches to evaluate solutions effectively
• Navigate complex stakeholder environments across business, operations, design, and technology partners
• Contribute to continuous improvement in service measurement and client experience outcomes

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.