Solutions Engineer II | Chennai

transperfect; Chennai District; Vor Ort; INR 1.200.000 - 2.400.000; Vollzeit

Zusammenfassung

TransPerfect is seeking a Solutions Engineer II in Chennai, India. You will work with the Solutions Engineering Team to scope features, manage releases, and resolve service desk tickets for Trial Interactive systems.

The role involves data migration, post-deployment testing, and building high-availability solutions for Life Sciences clients. You should have a Bachelor’s in CS and 5+ years of product development and tech operations experience, with strong English communication and cross-team

Qualifikationen

• Bachelor’s degree in Computer Science from a 4-year college.
• 5+ years of experience in product development and tech operations engineering.
• Experience with multi-tier web apps, REST/JSON, and IIS/Tomcat.
• Strong written and spoken English communication skills.
• Detail-oriented with strong problem-solving abilities.

Aufgaben

• Resolve Trial Interactive system Service Desk tickets with Analysts and SEs.
• Handle escalations from Level 1 Service Desk Support.
• Assist with data migration using defined utilities and processes.
• Perform Post Deployment Testing after version deployments.
• Assist in building large-scale, high-availability systems for Enterprise Life Sciences clients.
• Create internal and client-facing eLearning videos for eTMF and SSU modules.
• Complete other tasks assigned by manager/supervisor.
• Assist onboarding and training of Solutions Engineer I.

Kenntnisse

Web app development & SOA

Troubleshooting multi-tier apps

English communication

Microsoft Office proficiency

Windows Server & Linux

Adobe apps (Acrobat/Reader/Distiller)

Windows XP+

Problem solving

Team collaboration

General field knowledge

Client relations

Ausbildung

Bachelor’s Degree in Computer Science

Tools

Microsoft Office

Windows Server

Linux OS

Adobe Acrobat/Reader/Distiller

IIS/Tomcat

C#

TSQL

XML

Jobbeschreibung

OVERVIEW

This role reports to the Solutions Engineering Team Lead. Solutions Engineer II (SE II) at TransPerfect are passionate about product development, business analysis to scope of the requirements for new features and enhancements and release management.

DESCRIPTION

• Work with Service Desk Analysts and Solutions Engineers to resolve Trial Interactive system Service Desk tickets.
• Handle escalations from Level 1 Service Desk Support.
• Assist with data migration with pre-defined utilities and processes.
• Work on Post Deployment Testing after a new version deployments for applications.
• Assist Solutions Engineers in building large scale, high availability systems for Enterprise Life Sciences clients.
• Create custom eLearning videos internally and for clients – on the eTMF and SSU modules.
• Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor.
• Assist with onboarding and training of Solutions Engineer I, through collaboration and tasks management.

REQUIRED SKILLS

• General knowledge of web application development, SOA, how web services work.
• Moderate knowledge on how to troubleshoot application issues in a multi-tiered system, and TSQL scripting.
• General knowledge of and course-work experience in the field.
• Detail oriented with strong problem solving skills.
• Superior written and spoken communication skills in English.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Proficient with Windows server, Linux based OS.
• Experience with Adobe applications, including Acrobat Professional, Reader, and Distiller.
• Proficient with Windows Operating systems XP and higher.
• Strong work ethic.

REQUIRED EXPERIENCE AND QUALIFICATIONS

• Minimum Bachelor’s Degree in computer science from a 4-year college.
• Minimum 5 years’ experience in product development and tech operations engineering.

DESIRED SKILLS AND EXPERIENCE

• Deep understating of HTTP, REST, JSON, IIS , Tomcat, Web application development.
• Deep understanding of MSSQL, TSQL, XML, and C#.
• Experience in SSO solutions.
• Advanced scripting experience in shell scripts and Python.
• Able to multitask in a fast-paced environment work with multiple team across time zones.
• Work well with people from a variety of different backgrounds and cultures.
• Build relationships with clients and co-workers.
• Can work independently and as part of a team.
• Take active measures to solve problems and commit to a high level of service.