Solutions Engineer - I

Botsync; Bengaluru; On-site; INR 900,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Startup hustle

Growth opportunities

Collaborative culture

Job summary

Botsync, Asia's leading robotics solutions provider, seeks a Solution Engineer to own demos from the Bengaluru demo fleet to live robots on customer floors.

You will commission, run and troubleshoot AMR demos, map routes in syncOS, and document outcomes for sales and product teams to convert prospects.

This role requires extensive travel across India and Southeast Asia and strong collaboration with sales, product, and operations.

Qualifications

• 1-3 years in robotics, automation, or related field.
• Hands-on experience commissioning or deploying mobile robots (AMRs).
• Willingness to travel extensively across sites and countries.

Responsibilities

• Run live AMR demos at customer sites across India and Southeast Asia.
• Prepare, map routes, and configure navigation in syncOS for demos.
• Coordinate logistics, packing, and cross-border shipments for demos.
• Log demo outcomes and issues for sales and product teams.

Skills

Robotics experience

Field troubleshooting

Technical communication

Travel readiness

Cross-functional collaboration

Technical reporting

Demo governance

Tools

syncOS

Job description

Requirements

Asia's leading robotics solutions provider, automating enterprise supply chains since 2017. We build syncOS — the industry-first no-code platform that lets manufacturers and warehouse operators integrate, reprogram, and scale automation systems without halting production or calling in specialists. Our autonomous mobile robots (AMRs) run 24/7 for global brands — transforming production lines in hours, not weeks.

As Botsync scales AMR demos across India and Southeast Asia, this Solution Engineer role owns everything between the demo fleet in Bengaluru and a live, working robot on a customer's floor — commissioning, running, and troubleshooting demos that convert prospects into customers.

The roles and responsibilities:

Running demos on customer sites

• Travel to customer plants and warehouses across India and Southeast Asia to set up and run live AMR demonstrations, typically 1 to 3 demos a month
• Unpack, commission and map a MAG-series AMR on an unfamiliar floor within a single shift: network setup, mapping, waypoint and route configuration in syncOS, charging and docking checks
• Run the demo itself in front of plant managers, operations heads and safety teams, narrating what the robot is doing and answering questions on payload, navigation, safety and charging
• Diagnose and recover live on site when a floor behaves differently from the plan: reflective surfaces, poor WiFi coverage, uneven docking, changing traffic around the route
• Work to site rules at all times: PPE, permit-to-work, and safe operation around forklifts, pedestrians and live production

Demo fleet readiness and logistics

• Own the readiness of the demo fleet: batteries, chargers, magnetic tape, tote and trolley attachments, spares kit, and syncOS software versions matched to the demo scope
• Test every configuration end to end at the Bengaluru facility before it ships, so no robot leaves with a known open issue
• Coordinate packing, freight, customs paperwork and site access with operations for each demo, including cross-border shipments into Southeast Asia
• Maintain the demo asset log and calibration records, and flag units that need refurbishment before they fail in front of a customer

Feeding the sales and product loop

• Work with the sales team before each visit to understand the customer's material flow and agree what the demo must prove: cycle time, payload, route, or integration with existing lines
• Write a short demo report within two working days covering what was shown, what the customer asked for, and what blocked or nearly blocked the run
• Log every product issue seen on site into the engineering tracker with logs, photos and reproduction steps, so recurring failures reach the product team with evidence
• Support the pre-sales team with layout inputs, video and photo capture from demos, and the occasional trade show or partner event

Requirements

Essential

• 1-3 years of relevant experience in robotics, industrial automation, system integration, field applications, commissioning, or a related technical field
• Hands-on experience commissioning or deploying mobile robots, AMRs, or similar automation hardware — network setup, mapping, and route/waypoint configuration
• Comfortable troubleshooting live, in unpredictable field conditions (connectivity issues, sensor interference, site-specific quirks) without escalating every issue
• Strong presentation and communication skills — able to explain technical systems clearly to non-technical audiences (plant managers, operations heads, safety teams)
• Willingness to travel extensively and work across multiple sites and countries on a recurring basis
• Comfortable working cross-functionally with sales, product, and operations teams, and writing clear, structured technical reports

Highly desirable

• Experience with fleet management, asset logistics, or spares/calibration tracking
• Familiarity with syncOS or comparable robot fleet orchestration software
• Prior experience in a pre-sales, solutions engineering, or field applications engineering role

Benefits

• Competitive salary
• Comprehensive health benefits package
• Hustle of a young startup, always something to do and something to improve
• Opportunities for professional development and growth into management roles
• Collaborative and inclusive work environment