Solution Consultant

Atomicwork Inc; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Benefits offered by this job

Unlimited sick leave

15 days paid time off

Flexible allowances

Opportunities for annual outings

Flexible allowances

Annual outings

Job summary

A technology firm is seeking a professional in Bengaluru to provide technical support to sales teams and clients throughout the sales process. The ideal candidate has strong technical skills in ITSM and ESM, along with excellent communication abilities. This role involves conducting technical discoveries, addressing client queries, and designing scalable solutions tailored to customer needs. The company values hands-on skills and offers opportunities for autonomy and growth.

Qualifications

• Hands-on skills are valued over formal qualifications.
• Eager to learn and take responsibility.
• Excellent value-selling, presentation, and communication skills; ability to convey complex technical concepts clearly.
• Ability to understand and address customer technical requirements with tailored solutions.
• Strong problem-solving skills; ability to think critically and creatively.
• Collaborative mindset; ability to work with cross-functional teams.
• Must be comfortable supporting clients in US timezones.

Responsibilities

• Provide technical support to sales teams and clients.
• Conduct technical discovery and product demonstrations.
• Address technical questions from clients.
• Scope customer business cases.
• Design tailored solutions for clients.
• Collaborate with teams for smooth transitions.

Skills

Strong technical background with ITSM and ESM

Experience with mid-market/enterprise deals

Excellent value-selling and presentation skills

Ability to understand customer technical requirements

Strong problem-solving skills

Collaborative mindset

Comfortable supporting clients in US timezones

Job description

Overview

Atomicwork is on a mission to transform the digital workplace experience by uniting people, processes, and platforms through AI automation. We’re building a modern service management platform to help growing businesses reduce operational complexity and drive business success. This position is based in Bangalore.

What we’re looking for (qualifications)

We are not big on formal qualifications and value hands-on skills. We also value people who are eager to learn and take responsibility for their work.

• Strong technical background with experience in ITSM and ESM technologies and software.
• Experience handling mid-market/enterprise deals, long deal cycles, RFPs, meticulous note-taking, and flawless post-signature deal handovers to post-sales.
• Excellent value-selling, presentation, and communication skills; ability to convey complex technical concepts clearly.
• Ability to understand and address customer technical requirements with tailored solutions.
• Strong problem-solving skills; ability to think critically and creatively.
• Collaborative mindset; ability to work with cross-functional teams.
• Must be comfortable supporting clients in US timezones.

What you’ll do (responsibilities)

• Provide technical support to sales teams and clients throughout the sales process.
• Conduct detailed technical discovery and product demonstrations to showcase features and benefits.
• Address technical questions and concerns from potential and existing clients.
• Scope customer business cases and design scalable solutions for complex use cases.
• Design and develop tailored solutions to meet customer-specific requirements.
• Collaborate with sales and implementation teams to ensure smooth transitions from pre-sales to post-sales support.

Why we are different (culture)

As part of Atomicwork, you can shape the company from idea to production. Our values set the bar high to help create a better workplace for everyone.

• Autonomy: empower teams to deliver customer success.
• Trust: act with good intent to accelerate execution.
• Ownership: take responsibility for outcomes.
• Mastery: pursue continuous learning and growth.
• Impatience: move quickly and progress with every effort.
• Customer Obsession: put customers at the heart of everything we do.

What we offer (compensation and benefits)

We offer benefits that make sense for you and your family.

• Fantastic team: the #1 reason people join us.
• Convenient offices: well-located offices across five cities.
• Paid time off: unlimited sick leave and 15 days off per year.
• Flexible allowances: hassle-free reimbursements.
• Annual outings: opportunities to have fun together.

What next (applying for this role)

Click the apply button to start your application. Answer a few questions about yourself and your work, then wait to hear about the next steps. If you’d like to share anything else, email [e-mail].

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Equal Employment Opportunity

Atomicwork is an equal opportunity employer. We do not discriminate on the basis of any protected status. This message applies to all hiring practices. If you have a disability and require accommodations during the application process, please contact us.