Product Support Engineer

Atomicwork; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Health insurance

Flexible allowances

Paid time off

Annual outings

Job summary

Atomicwork in Bengaluru is seeking an experienced Product Support Engineer to join our team and help us scale our modern service management platform. You will troubleshoot customer issues, provide solutions, and work cross-functionally with engineering and product teams.

The role emphasizes hands-on technical support for SaaS products, strong communication, and the ability to translate complex technical details for non-technical users.

Qualifications

• Experience: 3-5 years in a technical support role, preferably SaaS.
• Technical skills: HTML, CSS, JavaScript, REST/SOAP APIs, SQL.
• Scripting: Shell scripting in Linux or PowerShell.
• Cloud computing: AWS or Azure, understanding cloud infrastructure for SaaS.
• Problem-solving: analyze complex issues and provide practical solutions.
• Customer focus: strong service orientation and customer relationships.
• Communication: clear verbal and written communication.

Responsibilities

• Troubleshoot and resolve technical issues via multiple channels.
• Provide solutions or workarounds for technical problems.
• Keep detailed records of support cases and solutions.
• Explain technical issues clearly to non-technical users.

Skills

Web technologies (HTML, CSS, JavaS

APIs (REST, SOAP)

SQL

Shell scripting

Cloud (AWS or Azure)

Customer focus

Communication skills

Job description

Product Support Engineer

Bengaluru, Karnataka

Atomicwork is on a mission to transform the digital workplace experience by uniting people, processes, and platforms through AI automation. Our team is building a modern service management platform that enables growing businesses to reduce operational complexity and drive business success.
We’re looking for an experienced Product Technical Support Engineer to join our team and help us build our modern service management platform. This is a position based out of our Bangalore office. We offer competitive pay to employees and practical benefits for their whole family.
If this sounds interesting to you, read on.

What you’ll do (responsibilities)
We’re looking for experienced individual contributors who’ve worked on large-scale products before, and we expect you to ramp up quickly and help us launch our products.

• Helping customers troubleshoot and resolve technical issues through various channels.
• Providing solutions or workarounds for technical issues.
• Keeping detailed records of support cases and solutions.
• Explaining technical issues and solutions clearly to non-technical users.
• Working with other technical teams to resolve complex problems.
• Testing new features and updates and providing feedback.
• Overseeing system performance and performing routine maintenance.

What we’re looking for (qualifications)
We do not require any formal qualifications, but we value hands-on skills. We also enjoy working with people who are looking to learn new things and have a sense of responsibility towards their work.

• Experience: 3-5 years of experience in a technical support role, preferably within the SaaS industry.
• Technical Skills: Strong understanding of web technologies (HTML, CSS, JavaScript), APIs (REST, SOAP), and database management (SQL).
• Scripting: Familiarity with shell scripting in linux or windows power shell.
• Cloud Computing: Knowledge of cloud platforms such as AWS or Azure and understanding of how cloud infrastructure supports SaaS products.
• Problem-Solving: Demonstrated ability to analyze complex technical issues and develop practical solutions under pressure.
• Customer Focus: Strong customer service orientation with a passion for delivering high-quality support and fostering positive customer relationships.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical information clearly and concisely.

What we offer (compensation and benefits)

We are big on benefits that make sense to you and your family.

1. Fantastic team —the #1 reason why everybody joins us.

2. Convenient offices — well-located offices spread over five different cities.

3. Paid time off — Unlimited sick leaves and 15 days off every year.

4. Health insurance — comprehensive health coverage upto 75% premium covered.

5. Flexible allowances — with hassle-free reimbursements across spends.

6. Annual outings — for everyone to have fun together.

Why we are different (culture)

As a part of Atomicwork, you can shape our company and business from idea to production. Our cultural values also set the bar high, helping us create a better workplace for everyone.

• Agency: Be self-directed. Take initiative and solve problems creatively.

• Taste: Hold a high bar. Sweat the details. Build with care and discernment.

• Ownership: We demonstrate unwavering commitment to our mission and goals, taking full responsibility for triumphs and setbacks.

• Mastery: We relentlessly pursue continuous self-improvement as individuals and teams, dedicating ourselves to constant learning and growth.

• Impatience: We recognize that our world moves swiftly and is driven by an unyielding desire to progress with every endeavor.

• Customer Obsession: We place our customers at the heart of everything we do, relentlessly seeking to understand their needs and exceed their expectations.

What next (applying for this role)

1. Click here to get started with your application.

2. Answer a few questions about yourself and your work.

3. Wait to hear from us about the next steps.