Implementation Consultant

Atomicwork; Bengaluru; On-site; INR 1,200,000 - 2,100,000; Full time

Benefits offered by this job

Fantastic team

Hybrid work

Convenient offices

Paid time off

Health insurance

Flexible allowances

Annual outings

Job summary

Atomicwork is hiring an experienced implementation engineer to join our hybrid team in Bangalore. You will bridge customers with sales, product, and engineering to ensure onboarding, expansion, and renewal.

You’ll design and implement ESM solutions, train customers, and collaborate across teams to align requirements with the product roadmap. The role demands strong communication, a hands-on mentality, and willingness to travel up to 50%, including working across US time zones.

Qualifications

• Strong technical background with experience in relevant technologies and software.
• Startup DNA – willing and able to do whatever it takes.
• Customer-first behaviour.
• Strong verbal, written, and presentation skills.
• Passion for technology and fast-growing SaaS startup environment.
• Flexible approach and ability to handle uncertainty and change.
• Willing to travel up to 50%.
• Must be ready to work during US time zones.

Responsibilities

• Design, architect, and develop tailored solutions to meet customer-specific requirements.
• Conduct detailed requirements analysis with customers and document them.
• Be the trusted ESM advisor to clients, providing guidance to implement Atomicwork.
• Train customers on the Atomicwork platform for best-practice ESM implementations.
• Develop long-term relationships with clients' technical teams for solution success.
• Collaborate with product and engineering to drive customer requirements into the roadmap.
• Become a power user of the Atomicwork Platform and implement functional and technical elements.

Skills

Technical background

Startup DNA

Customer-first

Verbal communication

Written communication

Presentation skills

Willing to travel

US time zones compatibility

Job description

Atomicwork is on a mission to transform the digital workplace experience by uniting people, processes, and platforms through AI automation. Our team is building a modern service management platform that enables growing businesses to reduce operational complexity and drive business success.

We’re seeking an experienced implementation engineer to join our team and help us build our modern service management platform. This is a hybrid position based out of our Bangalore. We offer competitive pay to employees and practical benefits for their whole family.

If this sounds interesting to you, read on.

What this is about (role)

The Implementation consulting team at Atomicwork works as a bridge between customers, sales, product, and engineering teams to ensure our customers' successful onboarding, expansion, and renewal.

As an Atomicwork Implementation consultant, you’ll be responsible for supporting our customer success team to help our customers maximize the benefits of Atomicwork. This includes scoping and designing ESM solutions.

We seek a bright, motivated individual with a passion for learning and the ambition to be a crucial part of our growth strategy. Above all, we are looking for a strong communicator who can collaborate effectively internally and externally to get things done.

While the role is technical, you'll have the opportunity to work with our customers and internal teams daily. In addition, you'll be relied on to demonstrate initiative and the ability to seek out relevant information, along with operating with a sense of urgency to meet potential customer needs, whatever they may be.

What we’re looking for (qualifications)

We are not big on formal qualifications, and we value hands-on skills. We also enjoy working with people who are looking to learn new things and have a sense of responsibility toward their work.

• Strong technical background with experience in relevant technologies and software.

• Startup DNA is a must: willing and able to do "whatever it takes" with motivation to find solutions rather than admire the challenge.

• Customer-first behaviour

• Strong verbal, written, and presentation skills

• Passion for technology and for being a part of a fast-growing SaaS startup where we move quickly and wear many hats

• Flexible approach, able to operate effectively with uncertainty and change

• Driven, self-motivated, enthusiastic, and with a “can do” attitude

• Ability to travel up to 50%

• Must be ready to work during US time zones

What you’ll do (responsibilities)

• Design, architect, and develop tailored solutions to meet customer-specific requirements.

• Work with customers to conduct detailed requirements analysis, understand and formally document the requirements.

• Be the trusted ESM advisor to clients, providing best practice guidance and recommendations to implement Atomicwork.

• Train customers on the Atomicwork platform to ensure best practice implementation of ESM solutions.

• Develop long term relationships with clients technical teams to ensure solution success.

• Work closely with the product and engineering team to drive customer requirements into the roadmap.

• Become a power user of the Atomicwork Platform and be able to design and implement functional and technical elements.

Why we are different (culture)

As a part of Atomicwork, you can shape our company and business from idea to production. Our cultural values also set the bar high, helping us create a better workplace for everyone.

• Autonomy: We champion self-direction to deliver customer success, empowering teams and individuals to deliver peak performance.

• Trust: We unwaveringly believe in our colleagues' positive intentions, approaching every interaction with trust to accelerate execution.

• Ownership: We demonstrate unwavering commitment to our mission and goals, taking full responsibility for triumphs and setbacks.

• Mastery: We relentlessly pursue continuous self-improvement as individuals and teams, dedicating ourselves to constant learning and growth.

• Impatience: We recognize that our world moves swiftly and is driven by an unyielding desire to progress with every endeavor.

• Customer Obsession: We place our customers at the heart of everything we do, relentlessly seeking to understand their needs and exceed their expectations.

What we offer (compensation and benefits)

We are big on benefits that make sense to you and your family.

1. Fantastic team —the #1 reason why everybody joins us.

2. Hybrid work — balance between working from the office and home.

3. Convenient offices — well-located offices spread over five different cities.

4. Paid time off — Unlimited sick leaves and 15 days off every year.

5. Health insurance — comprehensive health coverage upto 75% premium covered.

6. Flexible allowances — with hassle-free reimbursements across spends.

7. Annual outings — for everyone to have fun together.

What next (applying for this role)

1. Click on the apply button to get started with your application.

2. Answer a few questions about yourself and your work.

3. Wait to hear from us about the next steps.