Solution Engineer, Manager

Sita; New Delhi; On-site; INR 1,500,000 - 1,900,000; Full time

Job summary

SITA in Delhi seeks an experienced Airport Solution Engineer to lead the technical design of customer proposals within the SITA Airport portfolio. You will steer solution choices, coordinate with internal teams and external vendors to meet client requirements.

The role requires deep knowledge of airport processing systems and infrastructure, plus translating business needs into practical architectures and costed proposals.

Qualifications

• 10+ years of experience in Information Technology Industry.
• 8+ years of experience in technical Pre-Sales or consulting role.
• 5+ years of experience in Airport Transport Industry technology.
• Well versed in Airport business solutions: Common-Use, Passenger Processing, Baggage, AODB, and related systems.
• Familiar with airport solution infrastructure: on-prem and cloud hosting, edge devices, peripherals.
• Having Airport certification (IATA/ICAO) is a plus.

Responsibilities

• Provide the technical qualification and own the technical parts of proposals submitted to customers.
• Design and coordinate development of standard and complex solutions with internal/external parties.
• Build business cases including software, infrastructure, pricing, and obtain stakeholder concurrence.
• Hand over the solution to Delivery organization and support delivery to meet the designed solution.
• Promote SITA by sharing up-to-date information on products and solutions with customers through meetings and workshops.
• Ensure designs are Right the First Time (RFT) and can be operated effectively.
• Support account teams during pre-contract phases with technical designs and advice.
• Contribute to technical account strategies with the sales team for long-term commercial benefits.

Skills

Technical Pre-Sales

Solution Design

Stakeholder Management

Airport Industry Expertise

Proposal Support

Education

Engineering or Computer Technologies degree

Job description

Job Summary

As an Airport Solution Engineer, Manager, you will support the solution design by orchestrating the solution and technology choices within SITA Airport portfolio/product solutions used to meet the business requirements of SITA customers. This includes providing guidance/advise in the proposal implementation and deployment for any new or existing product developments as part of a customer solution.

Responsibilities

• Provide the technical qualification and own the technical parts of proposals submitted to customers through knowledge of SITA portfolio solutions and evolving technologies in ATI industry.
• Design / coordinate development of standard and complex solutions which may involve multiple parties both internally and externally including the selection of 3rd party vendor to meet customer requirements.
• Building business case that comprises of all the solution components that includes both software and infrastructure solution and pricing, and getting stakeholders concurrence on the same, and getting business approval.
• Handing over the solution to Delivery organization for the successful customer bid and supporting the delivery over a period to get the solution delivered as per the solution designed.
• Promote SITA by furnishing customers with comprehensive up-to-date information on current products product enhancements and new solutions through customer meetings and workshops.
• Facilitate designs to be efficiently implemented Right the First Time (RFT) and supported operationally.
• Support account team or competency centers during the pre-contract phases (qualification proposal and contract) with technical designs and advice.
• Participate in the development of technical account strategies with the sales team to ensure maximum account penetration and commercial benefits for SITA in the long term.

Qualifications

• Degree or equivalent experience in Engineering or Computer Technologies
• 10+ years of experience of experience in Information Technology Industry.
• 8+ years of experience in technical Pre-Sales or consulting (business and technical) role.
• 5+ years of experience in Airport Transport Industry technology.
• Well versed in Airport business solutions is mandatory, including Airport Passenger Processing Systems (such as Common-Use, Passenger Reconciliation, Passenger Flow Management, Self Service and Biometric Solution, DCS Integration, LDCS, etc.), Baggage Management Systems (such as Baggage Reconciliation, Bag Message, Lost Found, etc.), and Airport Operation Systems (such as AODB, Fixed and Mobile Resource Management, ACDM, Airport Vision, Airport Voice, etc.).
• Familiar with Airport solution infrastructure, e.g., on-prem and cloud hosting, software stack, edge equipment, and airport common-use peripherals, etc.
• Having Airport certification (IATA/ICAO) is great plus.