Solution Consultant

VIRTUOS; Gurugram District; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Virtuos Digital seeks a dynamic Solution Consultant to drive pre-sales and design SaaS-based CRM/CLM and CX/EX solutions across Oracle, Salesforce, Microsoft Dynamics, and more. You will translate business needs into scalable technical solutions and lead POCs with cross-functional teams.

The role requires 4–7 years in SaaS/enterprise cloud, strong communication, and stakeholder management. MBA preferred but not mandatory, with a focus on client engagement and solution adoption.

Qualifications

• Bachelor's degree in Engineering/CS/IT, MBA preferred.
• Experience in CRM/CX/SaaS consulting or solution design.
• Hands-on knowledge of major platforms: Oracle CX, Salesforce, Creatio, Microsoft Dynamics, Smartsheet, Agiloft, ServiceNow, Asana, DocuSign.
• Strong understanding of business processes (Sales, Service, Marketing, Ops).
• Excellent communication, presentation, and stakeholder management skills.
• Experience with cloud-based architectures and integrations is preferred.

Responsibilities

• Engage with clients to understand requirements and translate them into functional and technical solutions.
• Lead pre-sales activities: demos, presentations, RFP/RFI responses, proposal support.
• Design end-to-end SaaS-based CRM/CLM and CX/EX solutions aligned with client objectives.
• Collaborate with sales, delivery, and technical teams for seamless implementation.
• Conduct requirement workshops and stakeholder discussions.
• Prepare solution documentation, process flows, and high-level diagrams.
• Provide product expertise across Oracle CX, Salesforce, Creatio, Microsoft Dynamics, Smartsheet, Agiloft, DocuSign, and related platforms.
• Support POCs and pilot implementations.
• Stay updated with industry SaaS trends and competitive offerings.

Skills

CRM/CX/SaaS consulting

Pre-sales

Solution design

Communication

Stakeholder management

Cloud integrations

Education

Bachelor's in Engineering/CS/IT

MBA (preferred)

Tools

Oracle CX

Salesforce

Creatio

Microsoft Dynamics

Smartsheet

Agiloft

ServiceNow

Asana

DocuSign

Job description

We are seeking a dynamic and client-focused Solution Consultant to drive pre‑sales and solution design initiatives across our SaaS and enterprise platforms: CRM/CX Solutions from Oracle, Salesforce, and Microsoft, in addition to No‑Code Platforms from other Partners; CLM Solutions from Agiloft and DocuSign; and WorkApps from Smartsheet and Asana.

We also have AIVelocity Accelerators for CRM/CX/CLM Solutions and HCM (EX Stack) from Oracle and Workian. The ideal candidate will bridge business needs with technical solutions, ensuring successful client engagement and solution adoption.

Key Responsibilities

• Engage with clients to understand business requirements and translate them into functional and technical solutions.
• Lead pre‑sales activities, including product demonstrations, solution presentations, RFP/RFI responses, and proposal support.
• Design end‑to‑end SaaS‑based CRM/CLM and CX/EX Solutions aligned with client objectives.
• Collaborate with sales, delivery, and technical teams to ensure seamless solution implementation.
• Conduct requirement gathering workshops and stakeholder discussions.
• Prepare solution documentation, process flows, and high‑level architecture diagrams.
• Provide product expertise in platforms such as Oracle CX, Salesforce, Creatio, Microsoft Dynamics, Smartsheet, Agiloft, and Asana, and other enterprise systems.
• Support proof‑of‑concepts (POCs) and pilot implementations.
• Stay updated with industry trends, SaaS innovations, and competitive offerings.

Required Skills & Qualifications

• Bachelor’s degree in Engineering, Computer Science, IT, or related field, along with an MBA (Preferred, Though Not Essential). Graduates (without an engineering background) with an MBA can also apply, provided they have a track record of handling SaaS and Cloud Platforms.
• Proven experience in CRM/CX/SaaS consulting or solution design.
• Hands‑on knowledge of at least one major platform: Oracle CX / Salesforce / Creatio / Microsoft Dynamics, SmartSheet, Agiloft, ServiceNow, Asana, and DocuSign.
• Strong understanding of business processes (Sales, Service, Marketing, Operations).
• Excellent communication, presentation, and stakeholder management skills.
• Ability to translate business needs into scalable technical solutions.
• Experience with cloud‑based architectures and integrations is preferred.

Preferred Skills

• Familiarity with API integrations, workflow automation, and data migration.
• Pre‑sales or customer‑facing consulting experience.
• Certifications in one of the Platforms such as Oracle Fusion Sales/Service, Salesforce / Creatio, Microsoft Dynamics, ServiceNow, or any CLM/HCM Solutions (preferred but not mandatory).
• Analytical & Problem‑Solving Skills
• Client‑Centric Approach
• Strategic Thinking
• Strong Documentation & Presentation Skills
• Cross‑Functional Collaboration

Experience:

4 to 7 years of experience, and about 80% of the total experience should encompass handling SaaS/Enterprise Cloud Application Stack. Any prior experience in the field of CRM Cloud/SaaS Solutions, Cloud Platforms is preferred. Candidates must have a natural flair for high‑pitch sales with a proven track record, and must be driven to succeed and earn sales incentives.

Company Profile:

Virtuos Digital (vdc.com) was founded in 2008 as an Experience Consultancy, with a singular focus on transforming brands to deliver superior customer and employee experiences through modern digital platforms. Over the years, VDC has evolved into a full‑spectrum Digital Engineering and Transformation partner, expanding beyond CX and CRM into EX, Work Management, AI, enterprise automation, and the modern AI application stack. With a premium league of global collaborations—Salesforce, Oracle, Microsoft, Creatio, Asana, Smartsheet, DocuSign, and Agiloft—Virtuos integrates world‑class platforms with strategic consulting to deliver measurable business outcomes. Serving enterprises across Retail, Ecommerce, Financial Services, Travel, Manufacturing, and other industries, VDC stands at the intersection of technology, innovation, and experience transformation.

Guided by its vision, “To lead the Experience Economy while shaping the future of Artificial Intelligence,” Virtuos Digital is committed to building invincible, future‑ready enterprises. Its mission centers on strategy‑led consulting, platform engineering excellence, AI‑powered innovation, and a relentless pursuit of value creation.

Through structured implementation, deep domain expertise, and a culture of “Tomorrowing,” Virtuos does not merely deploy technology—it architects transformation journeys. By combining modern architecture, data intelligence, automation, and intelligent augmentation, VDC enables enterprises to innovate faster, operate smarter, and lead with confidence in the evolving digital frontier.

For More Information, visit www.vdc.com

VDC is a Flagship division and Consulting & Engineering Wing of Virtuos Digital (www.virtuos.com).