Solution Architect With workforce management

Ericsson GmbH; Dadri; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Ericsson is hiring for its MSDP Solution Development team in India, Gurgaon. The role drives end-to-end product ownership for the Workforce Management platform, overseeing design, development, testing, deployment and customer acceptance across multi-country networks.

You will coordinate with customers, product owners, release managers and delivery teams, ensuring scalable, secure, and compliant solution delivery with a focus on ITIL/eTOM practices.

Qualifications

• Experience with Workforce Management solutions and architecture.
• End-to-end SDLC experience including design, development, testing, deployment.

Responsibilities

• Lead solution design, development and delivery for WFM products.
• Translate requirements into scalable technical solutions and document them.
• Own the full delivery lifecycle from requirements to customer acceptance.
• Act as technical lead between customers, product owners and delivery teams.
• Drive security, performance, capacity planning and ITIL/eTOM adherence.
• Support integrations, training and go-live activities with agile delivery.

Skills

Workforce Management

.NET/C#

Oracle Database

Web Services

AngularJS

HTML5

JavaScript

DevOps

ITIL/eTOM

Cloud Primitives

Tools

Jenkins

Bitbucket

Ansible

Job description

Join our Team

About this Opportunity

Join Ericsson's Managed Services Delivery Platform (MSDP) Solution Development team, responsible for the Workforce Management (WFM) product used to manage field operations, work orders, scheduling, and service delivery across multi-customer and multi-country networks. This role will drive end-to-end product ownership, solution design, development, and lifecycle management, ensuring continuous product improvements and alignment with evolving business requirements.

What You Will Do

• Lead solution design, development, and delivery for WFM products, ensuring high-quality and timely releases.
• Translate business requirements into scalable technical solutions, perform gap analysis, estimations, and solution documentation.
• Own the complete delivery lifecycle, including requirements gathering, design reviews, development, testing, deployment, and customer acceptance.
• Act as the technical lead and key interface between customers, product owners, release managers, delivery teams, and stakeholders.
• Drive security, performance, capacity planning, risk management, and adherence to project SLAs.
• Support integrations, third-party solutions, customer implementations, training, and go-live activities while ensuring agile delivery practices.

You Will Bring

• Strong experience with Workforce Management solutions, preferably IFS FSM & PSO, including administration, customization, business rule configuration, and solution architecture.
• Expertise in .NET (C#), Oracle Database, Web Services, XML/XSL, IIS, AngularJS, HTML5, JavaScript, and enterprise integrations.
• Hands-on experience across the full SDLC, including design, development, testing, UAT, deployment, and technical leadership.
• Knowledge of cloud-based solutions, DevOps tools (Jenkins, Bitbucket, Ansible), Agile methodologies, and telecom operations frameworks such as ITIL/eTOM.
• Strong problem-solving, stakeholder management, customer-facing, documentation, and leadership skills in global and matrixed environments.

“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Gurgaon