Sr. Solution Architect- Solution support

Ericsson GmbH; Kolkata District; On-site; INR 3,200,000 - 5,200,000; Full time

Job summary

Ericsson India is seeking an experienced Solution Architect-Packet Core to support customers across 4G/5G cloud and packet core solutions. You will join a CNS team delivering in-service support per contracted agreements and drive continuous improvements in fault isolation and recovery.

The role combines telecom expertise with IT/cloud methods, requiring on-site collaboration with customer operations teams to ensure seamless delivery and ongoing optimization of solutions.

Qualifications

• 12–15 years of relevant telecom experience.
• Deep knowledge of packet core networks and cloud infrastructure.
• Ability to lead during CSRs and network emergencies.

Responsibilities

• Lead fault isolation and solution emergency handling during CSRs.
• Hand over with customer change management systems for ongoing support.
• Develop network recovery procedures for signaling storms and rerouting.
• Provide technical support for product-specific CSRs as needed.
• Collaborate on-site with customer operations teams for troubleshooting.
• Manage lifecycle status of customer-specific solutions.

Skills

4G/5G Packet Core

Cloud & Virtualization

Fault isolation

Change management

Customer relationship

Negotiation

Presentation skills

Network troubleshooting

Tools

CSIRT tools

Job description

Grow with us

About this opportunity!

Summary

This is an exciting opportunity for a Solution Architect-Packet Core within the Ericsson, S&R Packet Core Sub-Domain. In this role, you will be part of a dedicated team responsible for supporting Ericsson's customers across various network solutions.

The S&R Solution Architect-Packet Core is part of a CNS (Customer Network Support) team supporting the customer and shall deliver in-service Support services according to the contracted agreements by means of established processes.

As telecom networks increasingly adopt cloud-based and virtualized infrastructure, this role plays a critical part in navigating the complexities of modern operations, fault isolation, and customer service requests (CSRs).

You will be key in ensuring Ericsson’s 4G & 5G Cloud and Packet Core solutions are seamlessly delivered, supported, and continually optimized for performance.

This role is ideal for individuals looking to work in a dynamic, innovative environment that challenges them to blend both traditional telecom and IT methodologies for exceptional customer outcomes.

What you will do

• Lead Fault Isolation & Solution Emergency Handling: Serve as the Technical leader during critical CSRs and network emergencies, ensuring rapid fault resolution and network recovery.
• Continuous Customer Support Handover: Ensure a continuous, adaptive handover process established within the customer’s change management system & Project evolving it from a one-time to an ongoing activity.
• Develop Network Recovery Procedures: Own and enhance recovery procedures for issues like signaling storms, traffic rerouting, and other network recovery activities.
• Support Product-Specific Requests: Provide technical support for product-specific CSRs when needed, contributing to a smooth, end-to-end support process.
• Collaborate with Customer Operations Teams: Work on-site with customer teams, acting as the technical interface for complex network troubleshooting and recovery efforts.
• Manage Solution Lifecycle: Control the lifecycle management (LCM) status of customer-specific solutions, coordinating deployment, upgrades, and corrections.
• Contribute to Business Growth: Actively engage with customer networks and strategies to identify additional sales opportunities, promoting Ericsson’s products and services.
• Customer consultation handling on Solution level
• On-site (Customer Office) working embedded within customer Operations team.

To be successful in the role, you must have

• Excellent Communication & Relationship Management
• Proactive Problem Solving
• Adaptability & Resilience
• Technical Mastery
• Creativity & Innovation
• Excellent Customer Relationship Management skills.
• Very strong personal interaction skills and good communication capabilities.

Experience required

12-15 Years Relevant exp

The Skills You Bring

• 4G/5G Packet Core, SAPC/CCPC,PCG, NRF, CCRC, SC and cloud infrastructure.
• Technical Expertise in Cloud and Packet Core Networks: You possess deep technical knowledge of Packet core network components
• Solution-Level Competence: Strong understanding of solution-level support that goes beyond node-based operations, including expertise in virtualization and cloud environments.
• Fault Isolation & Troubleshooting: Demonstrated leadership in fault isolation, developing recovery methods, and minimizing CSR turnaround time.
• Change Management: Hands‑on experience in managing change control processes within customer support, especially during solution handover and deployment.
• Customer-Centric Focus: Excellent customer consultation and relationship management skills, ensuring continuous engagement and satisfaction.
• Business Acumen: Proven ability to identify business opportunities and promote additional Ericsson solutions to customers.
• Network level competence
• Knowledge of the 3GPP or any other relevant standard for his/her area
• Ability to learn Ericsson Portfolio.
• Service Delivery Process.
• Negotiation & argumentation skills.
• Presentation skills (oral and written).
• Software Update Management.
• Software Support.
• Delivering Results & Meeting Customer Expectation

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us

We are proud to announce Ericsson India is ranked 19th among all 50 countries and is once again officially Great Place to Work Certified™ in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.

Primary country and city: India (IN) || Kolkata