Solution Architect D&T software packaging

Jobtailor; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Comprehensive health benefits

Sustainability programs

Employee wellness initiatives

Job summary

West Pharmaceutical Services in Bengaluru is seeking an IT Support Specialist responsible for providing support for IT systems, collaborating with international teams, and ensuring regulatory compliance.

This role requires a Bachelor's Degree in Computer Science and a minimum of three years of IT experience preferably in a manufacturing environment. The candidate must have excellent interpersonal skills and the ability to drive change within the organization.

Qualifications

• Minimum 3 years of experience in IT support or operations.
• Experience in regulatory manufacturing environment preferred.
• Proficient in desktop support and MS Office Suite.

Responsibilities

• Provide IT support for various systems and End Users.
• Collaborate with international teams on Digital and Transformation projects.
• Maintain service catalogue and service level agreements.

Skills

Excellent interpersonal skills

Strong service orientation

Networking technologies/protocols

MS Office Suite

Microsoft Active Directory

MS Windows Server administration

Education

Bachelor's Degree in Computer Science

Job description

Job Summary

In this role, you will work closely with the regional and global Digital and Transformation team. The role will be responsible for developing and efficiently operating all aspects of the site's infrastructure and End User devices in line with corporate guidelines and procedures. Performs duties in line with best Digital and Transformation practices and applicable regulatory requirements (i.e., cGMP, Computer System Validation, 21 CFR part 11 compliance).

Essential Duties and Responsibilities

• Provide support for IT systems and End-Users in the facility, including, but not limited to: Shop Floor Systems (SFS), Manufacturing Execution Systems (MES), Enterprise resource planning (ERP), Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication, and collaboration systems.
• Assist with troubleshooting and problem determination/resolution.
• Collaborate with the regional and global Digital and Transformation organization to maintain the service catalogue and Service level agreements in alignment with global / regional and site-specific IT services.
• Participate in local, regional, and global Digital and Transformation projects and coordinate roll‑out of same on local site level.
• Performs other duties as assigned based on business needs/ Utilize and leverage Service Management tools for tracking of workloads.
• Professional attitude in maintaining a clean, orderly and safe work area.
• Exemplary behavior in IT security related topics
• Participate in “on-call” support rotation.
• Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules.
• Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct
• Compliance to all local site Environmental, Health and Safety regulations
• Compliance to all local site company policies, procedures and corporate policies
• Other duties as assigned.

Education

• Bachelor's Degree or equivalent experience in Computer Science required

Work Experience

• Minimum 3 years of experience of IT support and / or IT operations, ideally in regulatory manufacturing environment
• Experiences in collaboration within international teams

Preferred Knowledge, Skills and Abilities

• Excellent interpersonal skills and communication skills
• Strong service orientation
• Ability to work on own initiative and to meet deadlines.
• Open to change and prepared to drive change.
• Required Language: English
• Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience.
• Completes a variety of atypical assignments.
• Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments.
• Works with a limited degree of supervision
• Acts as an informal resource for colleagues with less experience.
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Support and contribute in Lean Sigma programs and activities towards delivery of the set target
• Able to comply with the company’s safety policy at all times.
• Able to comply with the company’s quality policy at all times.
• Desktop support incl. MS Office Suite
• MS Windows Server administration
• Network technologies/protocols and administration
• Microsoft Active Directory
• Microsoft Office 365

License and Certifications

• Information Technology\ITIL Foundations v3 preferred

Travel Requirements

10%: Up to 26 business days per year

Physical Requirements

Light-Exerting up to 20lbs/9kg of force frequently, and/or negligible amount of force frequently constantly to move objects.

Benefits

We support the physical, mental, emotional and financial health of our team members and their families through benefit programs. We are committed to creating a healthier environment and planet through our sustainability efforts.

Equal Employment Opportunity

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to [e-mail]. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.