IT Helpdesk Support Specialist

AMTSOL; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Professional development

Collaborative work environment

Life-saving drug development impact

Job summary

AMTSOL is seeking an IT Helpdesk Support Specialist for Laboratory IT in a pharmaceutical manufacturing context. You will support laboratory IT systems, troubleshoot hardware/software issues, and work with GMP/GXP regulations to ensure compliant operations.

The role focuses on maintaining system reliability, performing routine maintenance, and documenting activities for audit readiness within a fast-paced lab environment.

Qualifications

• 5–7 years of IT helpdesk support experience.
• Bachelor's degree in Computer Science, Information Technology, or related field.
• Familiarity with GXP and GMP regulations and compliant IT processes.
• Strong technical skills in hardware, software, networking, and security.
• Excellent communication and collaboration with laboratory staff and regulatory teams.

Responsibilities

• Provide technical support for Laboratory IT systems across hardware, software, and network layers.
• Collaborate with lab and IT teams to resolve issues and minimize downtime while maintaining compliance.
• Perform routine maintenance, updates, backups, and security patches for lab IT systems.
• Assist in implementing new IT systems, ensuring integration with lab workflows and regulatory requirements.
• Document incidents, service requests, and resolutions to maintain traceability and compliance.
• Stay updated on industry trends, GXP/GMP regulations, and emerging technologies to enhance IT support.

Skills

IT support experience

GXP/GMP knowledge

Hardware & software troubleshooting

Network administration

Clear communication

Education

Bachelor's degree in CS/IT

Job description

Job Title

IT Helpdesk Support Specialist - Laboratory IT (Pharmaceutical Manufacturing)

Overview

We are seeking an experienced IT Helpdesk Support Specialist to join our team and provide technical assistance for Laboratory IT systems in pharmaceutical manufacturing. The ideal candidate will have expertise in IT support, familiarity with GXP and GMP regulations, and a strong background in supporting laboratory operations. This role offers an exciting opportunity to contribute to the efficiency and compliance of our laboratory IT infrastructure within the pharmaceutical manufacturing environment.

Key Responsibilities

• Provide technical support and troubleshooting assistance for Laboratory IT systems, including hardware, software, and network infrastructure.
• Collaborate with laboratory staff and IT teams to address technical issues, ensure system reliability, and minimize downtime in compliance with GXP and GMP regulations.
• Perform routine maintenance tasks, including system updates, backups, and security patches, to maintain the integrity and security of laboratory IT systems.
• Assist in the implementation of new IT systems and technologies, ensuring seamless integration with existing laboratory workflows and compliance requirements.
• Document support activities, including incident reports, service requests, and resolution procedures, to maintain a comprehensive record of IT support activities and compliance efforts.
• Stay updated with industry trends and best practices in Laboratory IT support, GXP/GMP regulations, and emerging technologies to enhance the efficiency and effectiveness of IT support services.

Qualifications and Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5 to 7 years of working experience
• Proven experience in IT support roles, preferably in a laboratory or pharmaceutical manufacturing environment.
• Familiarity with GXP and GMP regulations, with experience in implementing and maintaining compliant IT systems and processes.
• Strong technical skills in hardware and software troubleshooting, network administration, and IT security.
• Excellent communication and interpersonal skills, with the ability to effectively liaise with laboratory staff, IT teams, and regulatory authorities.
• Detail-oriented mindset with a focus on compliance, accuracy, and documentation in a regulated environment.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment while adhering to strict deadlines and regulatory requirements.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Professional development opportunities.
• Collaborative and innovative work environment.
• Opportunity to contribute to life-saving drug development.