Solution Architect - Banking Loyalty

Zealant Consulting Group; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Zealant Consulting Group in Bengaluru seeks an experienced Product Solutions Architect – Banking Loyalty to drive evolution of the banking loyalty platform and customer success strategy. This role bridges product, customer success, and consulting for enterprise banking clients.

You will serve as the product solutions expert, collaborate with Product and Engineering, translate requirements into scalable capabilities, and define delivery processes to ensure adoption and growth.

Qualifications

• 7–9 years of experience in Product Solutions or Product Management within Banking, FinTech, or Loyalty platforms.
• Deep understanding of banking loyalty programs, rewards ecosystems, engagement, and retention strategies.
• Strong consulting and customer-facing experience with senior stakeholders.
• Experience translating business requirements into scalable product capabilities and solution designs.
• Experience defining business processes, implementation frameworks, and customer success best practices.

Responsibilities

• Advise enterprise customers on best practices and solution design for banking loyalty programs.
• Shape platform capabilities with Product and Engineering for banking loyalty use cases.
• Translate customer requirements into scalable product enhancements and solutions.
• Define standard Customer Success and solution delivery processes for banking clients.
• Collaborate with cross-functional teams to align needs with the product roadmap and implementation plans.
• Identify process improvements to enhance customer experience and reduce implementation challenges.
• Build relationships with stakeholders to drive adoption of product solutions in enterprise banking.
• Capture market trends and competitive insights to influence future product strategy.

Skills

Banking loyalty programs

Solution architecture

Product management

Stakeholder management

Customer success

Enterprise SaaS

Job description

Our client is looking for an experienced

About The Role

Our client is looking for an experienced Product Solutions Architect – Banking Loyalty to drive the evolution of its banking loyalty platform and customer success strategy. This role is ideal for a professional with deep expertise in banking loyalty programs who can bridge product, customer success, and consulting.

Key Responsibilities

• Serve as the product solutions expert for banking loyalty programs, advising enterprise customers on best practices and solution design.
• Collaborate with Product and Engineering teams to shape and enhance platform capabilities for banking loyalty use cases.
• Gather customer requirements and convert them into scalable product enhancements and solution recommendations.
• Define and implement standardized Customer Success and solution delivery processes for banking clients.
• Partner with cross-functional teams to ensure customer needs are reflected in product roadmap and implementation plans.
• Drive operational excellence by identifying process improvements that enhance customer experience and reduce implementation challenges.
• Build strong relationships with key stakeholders and ensure successful adoption of product solutions across enterprise banking customers.
• Capture market trends, customer feedback, and competitive insights to influence future product strategy.

Key Success Metrics

Within The First Six Months, You Will

• Deliver scalable product solutions tailored to banking loyalty use cases.
• Establish repeatable implementation and customer success processes for enterprise banking customers.
• Drive increased customer adoption and business growth through strategic solution consulting.
• Influence the product roadmap with actionable customer and market insights.

Required Skills & Experience

• 7–9 years of experience in Product Solutions, Product Management within Banking, FinTech, or Loyalty platforms.
• Deep understanding of banking loyalty programs, rewards ecosystems, customer engagement, and retention strategies.
• Strong consulting and customer-facing experience, with the ability to engage senior business stakeholders.
• Proven experience translating business requirements into scalable product capabilities and solution designs.
• Experience defining business processes, implementation frameworks, and customer success best practices.
• Excellent stakeholder management, communication, and presentation skills.
• Ability to collaborate effectively with Product, Engineering, Delivery, and Customer Success teams.

Preferred Qualifications

• Experience working with banking loyalty, rewards, or engagement platforms.
• Background in solution consulting, enterprise product implementations, or digital banking transformation.
• Strong understanding of enterprise SaaS products and customer lifecycle management.
• Demonstrated ability to influence product strategy through customer insights and industry expertise.

Skills: product solution,banking loyalty,product management,solution architecture