Solution Architect 1

MoEngage Inc.; Bengaluru; On-site; INR 4,500,000 - 9,000,000; Full time

Job summary

MoEngage is seeking a Solutions Architect within the Strategic Customer Success organization. You will serve as the senior technical authority for our most complex customers, owning the full post‑sales technical journey from pre‑live solutioning and SDK/API integration to ongoing campaign architecture and analytics design.

You will drive onboarding, design enablement programs, and guide architectural decisions across stakeholder teams, ensuring successful go‑lives and ongoing platform evolution

Qualifications

• Proven ability to design end-to-end technical solutions for complex customer use cases.
• Experience guiding architectural decisions with cross-functional teams.
• Strong experience with mobile/web SDKs and REST APIs.

Responsibilities

• Own post-sales technical journey from pre-live solutioning to ongoing platform evolution.
• Lead technical onboarding and ensure rapid go-lives for strategic accounts.
• Design enablement programs and reusable guides for customer teams.
• Synthesize customer learnings to influence product and engineering roadmaps.
• Partner with Sales Engineering during complex commercial cycles.

Skills

Solutions Architecture

SDK/API integration

Enterprise onboarding

Workshop facilitation

Technical communication

Job description

About the Role

As a Solutions Architect within the Strategic Customer Success organisation, you will be the senior technical authority for MoEngage's most complex and high-value customer relationships. You will own the full post‑sales technical journey — from pre‑go‑live solutioning and SDK/API integration through to ongoing campaign architecture, analytics design, and platform evolution.

What You’ll Own

Technical Solutioning & Architecture

• Serve as the senior technical voice in strategic customer engagements, designing end-to-end solutions across SDK integration, API workflows, data pipelines, campaign orchestration, and analytics reporting
• Evaluate and validate the technical feasibility of complex customer use cases, translating business requirements into scalable implementation blueprints
• Guide customers through architectural decisions — from event schema design and identity resolution to multi-channel campaign logic and data export strategies
• Lead discovery sessions with customer product and engineering teams to deeply understand their tech stack, data model, and marketing objectives, then map these to MoEngage's capabilities

Onboarding & Time‑to‑Value

• Own the technical onboarding experience for strategic accounts end-to-end, driving rapid, high-quality go‑lives that set customers up for long-term success
• Partner with Onboarding Managers and CSMs to build detailed, actionable technical delivery plans with clear milestones, dependencies, and success criteria
• Support customers through SDK and API integrations, troubleshooting blockers and providing hands‑on guidance to their engineering teams
• Validate campaign and reporting deployments for correctness, completeness, and alignment with stated business goals before go‑live

Enablement & Adoption

• Design and deliver tailored technical and product enablement programmes — including onsite workshops, virtual deep‑dives, and written playbooks — that empower customer teams to operate MoEngage independently
• Build reusable training frameworks, technical guides, and best‑practice documentation that scale across the SA team
• Identify adoption gaps and proactively design interventions with the CSM to increase platform utilisation and customer ROI
• Act as a trusted advisor to senior customer stakeholders (Head of Product, CTO, VP Marketing), helping them think through platform strategy and roadmap alignment

Cross‑functional Impact

• Synthesise patterns from customer implementations and feed structured product feedback to MoEngage's Product and Engineering teams, influencing roadmap prioritisation
• Contribute to the development of the SA practice — defining engagement models, building playbooks, and improving how technical delivery is scoped and executed
• Partner with Sales Engineering during complex commercial cycles when deep post‑sales credibility is needed

What We’re Looking For

• 8+ years of experience in Solutions Architecture, Technical Consulting, or a senior Implementation/Customer Engineering role — ideally within MarTech, SaaS, or a customer data platform environment
• Strong command of mobile and web SDK integration, REST APIs, event‑driven architectures, and customer data modelling
• Experience owning enterprise‑scale technical onboardings with multiple internal stakeholders and complex integration requirements
• Demonstrated ability to facilitate technical workshops and drive alignment across engineering, product, and marketing stakeholders on the customer side
• Excellent written and verbal communication — you can explain a data pipeline to a CTO and explain attribution logic to a CMO with equal clarity
• Comfort operating in ambiguity and navigating large, matrixed customer organisations
• Experience with analytics and reporting design (funnels, cohorts, campaign attribution) is a strong plus
• Prior experience in a marketing automation, CDP, or omnichannel engagement platform is highly advantageous

Why Join Us!

At MoEngage, we are passionate about our team and technology - see below to know more about us.

Life@MoEngage

Tech@MoEngage

Scale@MoEngage

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world‑class technology team.