Principal Architect

B Capital; Bengaluru; On-site; INR 3,500,000 - 5,500,000; Full time

Benefits offered by this job

Stock options

Flexible work

Health insurance

Job summary

MoEngage is seeking a Principal Architect to shape the future of our engagement platform. You will define the technical trajectory, lead AI-native initiatives, and architect reliable, cost-efficient systems at scale.

You will mentor engineers, drive strategic roadmaps, and collaborate with product and exec teams to turn ambitious goals into executable plans across global engineering teams.

Qualifications

• 15+ years in software engineering, with at least 2+ years in a Principal/Chief Architect role or equivalent.
• BS, MS, or PhD in Computer Science or related field.
• Experience with hyper-scale distributed systems and cloud-native architectures.

Responsibilities

• Architect the AI-native capabilities and scalable inference pipelines.
• Define the North Star architecture to support 100x data growth.
• Lead cross-functional roadmaps and execution plans across multiple engineering verticals.

Skills

Hyper-scale systems

Cloud-native engineering

Leadership

Executive advisory

Performance optimization

Distributed databases

Education

BS/MS/PhD in CS

Tools

AWS

GCP

Azure

Kubernetes

LLM orchestration

Job description

About MoEngage

MoEngage is an insights- led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.

MoEngage Analytics arms marketers and product owners with insights into customer behavior.

Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave™: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave™ 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

The Opportunity

Architecting the Future of Engagement as a Principal Architect at MoEngage, you will not just design systems; you will define the technical trajectory of the company for the next decade. We are looking for a visionary technologist to lead our "Journey Beyond 2025"—a strategic pivot towards an AI‑first, hyper‑scale customer engagement platform.
You will hold the blueprint for our reliability, cost‑efficiency, and next‑generation capabilities. You will be responsible for integrating massive‑scale AI initiatives into our core distributed systems, ensuring we remain not just a market leader, but a technology pioneer.

Key Responsibilities

1. Vision & Strategy (Beyond 2026)

• Architect the AI Transformation: Spearhead the architectural design for MoEngage’s AI-native capabilities. This includes building scalable inference pipelines, training infrastructure, vector database management, and LLM orchestration layers.
• Future‑Proofing Infrastructure: Define the "North Star" architecture that supports 100x growth in data volume and complexity. Identify strategic inefficiencies and drive the adoption of paradigm‑shifting technologies (e.g. Zero Copy, Real‑time Stream Processing).
• Strategic FinOps & Unit Economics: Take ultimate accountability for the cost‑efficiency of our cloud footprint. Design systems where cost scales sub‑linearly with growth, specifically managing the high‑cost implications of GPU compute and AI workloads.

2. Technical Leadership & Execution

• Deep‑Dive Problem Solving: Demonstrate the ability to go vertically deep into the network/database level to solve "hard" problems regarding latency, throughput, and consistency in distributed systems.
• Cross‑Functional Orchestration: Translate vague business goals into concrete technical roadmaps. Subdivide multi‑year strategic initiatives into actionable monthly/quarterly execution plans across multiple engineering verticals.

3. Mentorship & Culture

• Cultivate Engineering Excellence: Raise the bar on sustainable engineering by institutionalizing best practices in observability, chaos engineering, and automated resiliency.
• Executive Advisory: Act as a trusted technical advisor to the business, helping them crack complex integrations, understand customer challenges and help architect solutions
• Mentor the Mentors: Coach Tech Leads, Staff and Architects, helping them navigate complex technical trade‑offs and developing the next generation of architectural leaders at MoEngage.

What You'll Need

Experience & Education

• 15+ years of software engineering experience, with at least 2+ years in a Principal/Chief Architect role or equivalent.
• BS, MS, or PhD in Computer Science or related field.

Technical Mastery

• Hyper‑Scale Distributed Systems: Proven track record of designing systems that handle millions of transactions per second (TPS) and petabyte‑scale data ingestion.
• Cloud Native Expert: Deep mastery of AWS/GCP/Azure ecosystems, including container orchestration (K8s), service mesh, and multi‑region active‑active architectures.
• Database Architectures: Expert‑level knowledge of various data stores (NoSQL, NewSQL, Columnar, Time‑series) and the ability to choose the right tool for high‑throughput/low‑latency scenarios.

Leadership & Soft Skills

• Visionary Communication: Ability to write Vision docs
• Product Thinking: You don't just build tech; you understand the "Why." You can articulate how architectural decisions impact the customer experience, reliability