Software Maintenance Renewal Specialist

Aspen Technology, Inc.; Pune District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

AspenTech is seeking a Software Renewal Specialist to manage worldwide software license contract renewals. You will drive the renewal process from quotes to purchase orders, coordinating with Sales, Finance, and Legal to ensure timely closure.

You will research renewal histories, prepare quotes, and work with account managers to optimize outcomes, while maintaining accurate CRM records and ensuring data integrity across systems.

Qualifications

• 2+ years of customer support, sales, or business operations experience in a fast-paced high-tech environment.
• Bachelor’s degree in business or technical discipline preferred.
• Excellent customer service and interpersonal skills.
• Exceptional written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to handle multiple priorities under tight deadlines with limited supervision.
• Strong knowledge of MS Office tools (Word, Excel, PowerPoint).
• Experience in database-driven applications such as Salesforce, Oracle, or other CRM and order financial systems.

Responsibilities

• Research software license agreements and renewal history to identify renewals.
• Create renewal quotes with Sales and Commercial teams to improve deal metrics.
• Follow up with Sales and customers to secure acceptance, signatures, and POs.
• Collaborate with Sales, Customer Success, Finance, and Legal to close contracts.
• Document all communications and action plans in Salesforce.
• Ensure license entitlement and forecast data accuracy in Salesforce.

Skills

Customer support

Sales operations

MS Office

CRM systems

Education

Bachelor's degree

Tools

Salesforce

Oracle

Job description

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

As a Software Renewal Specialist on our Renewal Operations Team, you will be responsible for the software license contract renewals for AspenTech's worldwide customers. You will drive and execute the process from quote creation and commercials, to contract signature and purchase order receipt, and then order entry for invoicing. This position is in our Revenue Sales Operations organization and will require excellent customer service skills and business acumen as well as strong collaboration with internal teams such as Sales, Finance, and Legal.

Your Impact

• Research software license agreements and renewal history to identify and understand upcoming license contract renewals
• Create license contract renewal quotes and work with the Sales Account Managers and Commercial team to improve deal metrics and outcomes
• Follow-up with Sales Account Managers and/or customers to ensure acceptance of the quotes, contract signatures, and submission of purchase orders as needed to meet our renewal metrics
• Work closely with customers to address their concerns and questions while using the escalation and approval chain to obtain needed help and approvals for any changes
• Collaborate with internal AspenTech resources (e.g. Sales Account Manager, Customer Success Managers, Support, Sales Ops, Finance, Legal) to expedite closure of contracts
• Document all external and internal communications as well as action plans for each pending license renewal in the Salesforce CRM system
• Ensure the timeliness and accuracy of the license entitlement and forecast data in the Salesforce CRM system
• Assist in resolving license invoice collection issues related to your assigned renewals
• Participate in other group projects and assignments as required
• Maintain training and policy documentation and ensure it is kept up to date
• Train new team members
• Run reports and execute assigned strategic initiatives and projects

What You'll Need

• 2+ years of customer support, sales, or business operations experience in a fast-paced high-tech environment
• Bachelor’s degree in business or technical discipline preferred
• Excellent customer service and interpersonal skills
• Exceptional written and verbal communication skills
• Strong attention to details and organizational skills
• Demonstrated ability to handle multiple priorities under tight deadlines with limited supervision
• Strong knowledge and experience in using MS Office tools such as Word, Excel, and PowerPoint
• Experience in using database-driven business applications such as Salesforce, Oracle, or other CRM and order financial systems
• Strong business acumen #LI-RR1

AspenTech

AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for exceptional performance of complex energy networks. If you're looking to make a difference every day and push the limits of performance, AspenTech is doing things no one else thought was possible. As a leading industrial software partner, we help companies all over the world run safer, greener, longer and faster. With over 3700 employees and more than 60 global locations, AspenTech is meeting today's sustainability and business challenges head‑on with unmatched expertise, cutting‑edge AI‑powered technology and a passion to innovate.

Equal Opportunity

AspenTech is an Equal Opportunity/Affirmative Action employer.

AspenTech does not discriminate against employees or applicants on the basis of age, race, color, religion, creed, ancestry, sex, sexual orientation, gender identity or expression, pregnancy or related conditions, marital status, familial status, national origin, disability, medical condition, genetic information, citizenship, military service or protected Veteran Status or any other basis protected by applicable federal, state, or local law.

Reasonable Accommodation

We will provide reasonable accommodations to qualified individuals who have a disability or sincere religious reasons to request accommodation, when necessary to enable the individual to participate in the job application or interview process.

If you wish to request an accommodation, please contact us at [e-mail].

GDPR Privacy Notice

AspenTech collects a range of personal information during the recruitment process. This may include the following personal information such as your application form and resume, references, qualifications and membership of any professional bodies and details of any pre‑employment assessments; your contact details and date of birth; your gender; your marital status and family details; your identification documents including passport and driver's license and information in relation to your immigration status and right to work with us; information about your contract of employment (or services) including start and end dates of employment, role and location, working hours, details of promotion, salary (including details of previous remuneration), pension, benefits, and holiday entitlement; your racial or ethnic origin; any criminal convictions and offences. AspenTech Security and Privacy Policy Plan Participants Enrolled in the AspenTech US Medical Plans: The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in‑network provider rates and historical out‑of‑network allowed amounts and billed charges for covered items and services in two separate machine‑readable files (MRF’s). The MRF’s for the benefit package options under AspenTech’s US Employee Benefit Plan are linked below: Transparency in Coverage Rule - Machine Readable Files Transparency In Coverage Rule And Consolidated Appropriations Act Overview and FAQS

Security and Privacy Policy

AspenTech Security and Privacy Policy Plan Participants Enrolled in the AspenTech US Medical Plans: The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in‑network provider rates and historical out‑of‑network allowed amounts and billed charges for covered items and services in two separate machine‑readable files (MRF’s). The MRF’s for the benefit package options under AspenTech’s US Employee Benefit Plan are linked below: Transparency in Coverage Rule - Machine Readable Files Transparency In Coverage Rule And Consolidated Appropriations Act Overview and FAQS