Software Maintenance Renewal Specialist

Aspen Technology; Pune District; In loco; INR 600.000 - 1.000.000; Tempo pieno

Descrizione del lavoro

AspenTech, Pune-based in Maharashtra, seeks a Software Renewal Specialist to drive license contract renewals globally. You will manage quotes, commercials, signatures, and PO receipt, then enter orders for invoicing, working with Sales, Finance, and Legal to ensure smooth renewals.

You’ll coordinate with Sales Account Managers, Customer Success, and other teams to resolve issues, maintain Salesforce data, and improve renewal metrics while delivering strong customer service.

Competenze

• 2+ years of customer support, sales, or business operations experience in a fast-paced environment.
• Bachelor’s degree in business or technical discipline preferred.
• Excellent customer service and interpersonal skills.
• Exceptional written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Experience with CRM and MS Office tools is required.

Mansioni

• Renew software license contracts and manage renewals for worldwide customers.
• Create renewal quotes and collaborate with Sales and Commercial teams to improve metrics.
• Follow up with customers to secure quotes, signatures, and purchase orders.
• Address customer concerns using escalation and approval processes for changes.
• Collaborate with Sales, Customer Success, Finance and Legal to close renewals.
• Document communications and action plans in Salesforce.
• Ensure entitlement and forecast data are accurate in Salesforce.
• Assist in resolving invoice collection issues related to renewals.
• Participate in projects and maintain training and policy documentation.
• Train new team members and run assigned strategic initiatives.

Conoscenze

Customer support

CRM software

MS Office

Salesforce/Oracle

Communication skills

Organizational skills

Formazione

Bachelor's degree

Strumenti

Salesforce

Oracle

PowerPoint

Excel

Word

Descrizione del lavoro

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

As a Software Renewal Specialist on our Renewal Operations Team, you will be responsible for the software license contract renewals for AspenTech's worldwide customers. You will drive and execute the process from quote creation and commercials, to contract signature and purchase order receipt, and then order entry for invoicing. This position is in our Revenue Sales Operations organization and will require excellent customer service skills and business acumen as well as strong collaboration with internal teams such as Sales, Finance, and Legal.

Your Impact

• Research software license agreements and renewal history to identify and understand upcoming license contract renewals
• Create license contract renewal quotes and work with the Sales Account Managers and Commercial team to improve deal metrics and outcomes
• Follow-up with Sales Account Managers and/or customers to ensure acceptance of the quotes, contract signatures, and submission of purchase orders as needed to meet our renewal metrics
• Work closely with customers to address their concerns and questions while using the escalation and approval chain to obtain needed help and approvals for any changes
• Collaborate with internal AspenTech resources (e.g. Sales Account Manager, Customer Success Managers, Support, Sales Ops, Finance, Legal) to expedite closure of contracts
• Document all external and internal communications as well as action plans for each pending license renewal in the Salesforce CRM system
• Ensure the timeliness and accuracy of the license entitlement and forecast data in the Salesforce CRM system
• Assist in resolving license invoice collection issues related to your assigned renewals
• Participate in other group projects and assignments as required
• Maintain training and policy documentation and ensure it is kept up to date
• Train new team members
• Run reports and execute assigned strategic initiatives and projects

What You'll Need

• 2+ years of customer support, sales, or business operations experience in a fast-paced high-tech environment
• Bachelor’s degree in business or technical discipline preferred
• Excellent customer service and interpersonal skills
• Exceptional written and verbal communication skills
• Strong attention to details and organizational skills
• Demonstrated ability to handle multiple priorities under tight deadlines with limited supervision
• Strong knowledge and experience in using MS Office tools such as Word, Excel, and PowerPoint
• Experience in using database-driven business applications such as Salesforce, Oracle, or other CRM and order financial systems
• Strong business acumen