Digital Customer Success Specialist

Aspen Technology, Inc.; Pune District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

AspenTech is seeking a Digital Customer Success professional in Pune to drive structured engagement for customers outside dedicated one-to-one coverage. You will own the community and digital-engagement workstream, coordinating with product, marketing and sales teams to deliver value and measure outcomes.

The role requires 3–6 years experience in community management, digital engagement and customer success, plus hands-on platform experience and strong content skills.

Qualifications

• 3–6 years in community management, digital customer engagement, customer marketing or comparable work.
• Bachelor’s degree in Marketing, Communications, Business, Engineering or related discipline.
• Hands-on experience administering an online community or digital engagement platform.
• Strong writing, content curation and editorial judgement across posts, events and newsletters.
• Experience with structured email outreach, audience segmentation and basic compliance concepts.
• Ability to track engagement metrics and coordinate with multiple stakeholders.

Responsibilities

• Administer online community spaces, roles, permissions, onboarding, approvals and analytics.
• Run operating cadences across multiple product communities and support launches.
• Plan content calendars and publish posts, polls, events and webinars.
• Coordinate with product and marketing stakeholders on agendas and roadmaps.
• Execute structured customer introduction, invitation and re-engagement campaigns.
• Support VOC, NPS surveys and follow-up inputs.
• Manage shared mailboxes, templates and audience logic.
• Grow membership and identify customer stories and advocacy opportunities.
• Collaborate with account teams, Product Management and IT to remove dependencies.
• Track engagement and maintain SOPs and content repositories.

Skills

Community management

Digital customer engagement

Customer marketing

Customer success

Stakeholder management

Editorial judgement

Campaign execution

Education

Bachelor’s degree in Marketing, Communications, Business or related

Tools

Mighty Networks

Higher Logic

Khoros

Job description

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role Digital Customer Success provides structured, scalable Customer Success engagement for customers outside dedicated one-to-one coverage. The function combines customer intelligence, proactive risk identification, digital engagement and cross-functional coordination to help customers realise value and enable account teams to take timely, informed action. You will own the community and digital-engagement workstream, combining online community operations, structured customer outreach, content governance, customer-feedback enablement and engagement measurement. The role requires strong operational ownership, editorial judgement and disciplined stakeholder coordination.

Your Impact

• Community platform ownership: Administer online customer community spaces, roles, permissions, onboarding, approvals, notifications, moderation and analytics.
• Community operations: Run operating cadences across multiple product communities and support new community launches.
• Content planning and publishing: Maintain content calendars and coordinate the sourcing, review, scheduling and publishing of value-led posts, polls, events, release information and webinar content.
• Stakeholder governance: Own recurring coordination with product and marketing stakeholders, including agendas, action tracking, approval routes and community roadmaps.
• Customer outreach: Execute structured customer introduction, invitation, re-engagement and information campaigns using validated contacts and account-owner alignment.
• VOC and NPS enablement: Coordinate pre-survey awareness, recipient alignment and follow-up inputs supporting customer‑feedback programmes.
• Campaign operations: Manage shared mailboxes, communication templates, audience logic, response ownership and applicable opt-out or marketability controls.
• Community growth and advocacy: Increase qualified membership and participation and identify appropriate customer stories, testimonials and advocacy opportunities.
• Cross-functional coordination: Partner with account teams, Solution Consultants, Product Management, Product Marketing, IT and platform partners to remove dependencies.
• Measurement and continuity: Track membership, reach, publishing cadence, engagement and outreach response; maintain SOPs, access records and repositories.

What You'll Need

• Experience: 3–6 years in community management, digital customer engagement, customer marketing, Customer Success or comparable work.
• Education: Bachelor’s degree in Marketing, Communications, Business, Engineering or a related discipline; equivalent relevant experience may be considered.
• Platform capability: Hands-on experience administering an online community or digital engagement platform.
• Content and communication: Strong professional writing, content curation and editorial judgement across posts, events, newsletters and customer communications.
• Campaign execution: Experience with structured email outreach, audience segmentation and basic communication‑compliance concepts.
• Stakeholder management: Ability to manage multiple stakeholder groups, approval flows, calendars and commitments with disciplined follow-through.
• Measurement: Ability to track and explain community or outreach performance using practical engagement metrics.
• Operating discipline: Strong organisation across trackers, minutes, action logs, content calendars and document repositories.
• Community platforms: Experience with Mighty Networks, Higher Logic, Khoros or a comparable platform.
• Customer feedback: Experience supporting VOC, NPS or broader customer‑experience programmes.
• Growth programmes: Exposure to community analytics, advocacy, customer stories, event or webinar promotion.
• Business systems: Familiarity with CRM or a Customer Success platform and B2B enterprise software.
• Creative judgement: Basic design awareness for banners, landing pages and social‑style content assets.

AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real‑time control, optimization and management for exceptional performance of complex energy networks. If you're looking to make a difference every day and push the limits of performance, AspenTech is doing things no one else thought was possible. As a leading industrial software partner, we help companies all over the world run safer, greener, longer and faster. With over 3700 employees and more than 60 global locations, AspenTech is meeting today's sustainability and business challenges head‑on with unmatched expertise, cutting‑edge AI‑powered technology and a passion to innovate.

AspenTech is an Equal Opportunity/Affirmative Action employer. AspenTech does not discriminate against employees or applicants on the basis of age, race, color, religion, creed, ancestry, sex, sexual orientation, gender identity or expression, pregnancy or related conditions, marital status, familial status, national origin, disability, medical condition, genetic information, citizenship, military service or protected Veteran Status or any other basis protected by applicable federal, state, or local law.

Reasonable Accommodation: We will provide reasonable accommodations to qualified individuals who have a disability or sincere religious reasons to request accommodation, when necessary to enable the individual to participate in the job application or interview process. If you wish to request an accommodation, please contact us at [e-mail].

GDPR Privacy Notice: AspenTech collects a range of personal information during the recruitment process. This may include the following personal or special categories of personal data: recruitment information such as your application form and resume, references, qualifications and membership of any professional bodies and details of any pre‑employment assessments; your contact details and date of birth; your gender; your marital status and family details; your identification documents including passport and driver's license and information in relation to your immigration status and right to work with us; information about your contract of employment (or services) including start and end dates of employment, role and location, working hours, details of promotion, salary (including details of previous remuneration), pension, benefits, and holiday entitlement; your racial or ethnic origin; any criminal convictions and offences. AspenTech Security and Privacy Policy Plan Participants Enrolled in the AspenTech US Medical Plans: The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in‑network provider rates and historical out‑of‑network allowed amounts and billed charges for covered items and services in two separate machine‑readable files (MRF’s). The MRF’s for the benefit package options under AspenTech’s US Employee Benefit Plan are linked below: Transparency in Coverage Rule - Machine Readable Files Transparency In Coverage Rule And Consolidated Appropriations Act Overview and FAQS