Software Engineering MTS (DevOps Engineer)

Leadout Capital; Hyderabad; Hybrid; INR 1,500,000 - 2,100,000; Full time

Job summary

Leadout Capital is seeking experienced DevOps/Release or Software Engineers for the Salesforce Hyperforce HDPS team. The role focuses on supporting developers, onboarding services, and debugging deployment issues on the Hyperforce platform.

You will also create training content, documentation, and automation using Slack, Python, Generative AI, and analytics dashboards. The ideal candidate has strong customer-success instincts, excellent communication, and hands-on experience with Kubernetes,

Qualifications

• Bachelor's or Master's degree or equivalent.
• Strong customer success acumen and problem-solving abilities.
• Ability to quickly understand customer issues, learn, and collaborate across teams.
• Excellent spoken and written communication skills.
• Experience with CI/CD platforms (like Spinnaker, Jenkins, Kubernetes, Helm, Terraform).
• Experience with public clouds (AWS, GCP, Azure).
• Experience with Kubernetes, Docker, Terraform, JSON, Git, AWS CLI, Tableau.
• Experience with Claude, Cursor, Slackbot and AI tools is a plus.

Responsibilities

• Support Salesforce developers using Hyperforce services and onboard their services to Hyperforce.
• Diagnose, debug deployment issues and create training content; contribute to documentation.
• Develop and maintain automation for support using Slack and Python; generate Slack metrics and dashboards.
• Design and contribute to customer-facing solutions and automation bots for Hyperforce.

Skills

Customer success acumen

Troubleshooting

Analytical skills

CI/CD platforms

Cloud platforms

Kubernetes

Docker

Terraform

JSON

Git

AWS

GCP

Azure

Slack apps

AI tools

Education

Bachelor's or Master's degree

Tools

Kubernetes

Docker

Terraform

JSON

Git

AWS CLI

Tableau

Spinnaker

Job description

Salesforce Hyperforce Development Platform Support (HDPS) develops and hosts the Hyperforce continuous delivery and deployment platform. This includes the Spinnaker, PCS, FIT, FEDX, Managed Releases, IAC services, and the CD platform and ecosystem around it and a suite of software integrity and distribution services.

We are looking to hire experienced DevOps, release or software engineers with a strong sense of customer success, ability to troubleshoot customer issues using AI, ability to adapt to fast paced Hyperforce env., leverage Claude, Cursor, Slackbot and other AI tools to enhance productivity, ability to quickly absorb solutions, empathy for customers, excellent communication skills, and a drive for continuous improvement.

Responsibilities:

The HDPS team owns supporting and assisting Salesforce developers who use Hyperforce services. This includes working with customers to help them onboard their services onto the Hyperforce platform, diagnosing and debugging deployment issues, developing and delivering training content, contribution to the creation of documentation. HDPS also designs, develops, and maintains automation solutions for support using Slack and Python, GenerativeAI, and collects Slack Metrics and generates executive dashboards for analytics.

Ideal Engineers will possess technical, decision-making skills, and experience to diagnose and debug customer issues, and will also have the opportunity to design and contribute to customer-facing solutions. Ideal engineers would have the opportunity to work on automation bot, maintain automation platform in Hyperforce. The tech stack includes Kubernetes, Terraform, Python, JSON, and Slack apps, as well as public cloud platforms like AWS, GCP and Azure. Additionally, Claude and Cursor plugin and skill development is a plus. AI use to enhance productivity is a must.

The HDPS Customer Success team is distributed across North America (PST and EST timezones), Hyderabad, India and Dublin, Ireland.

Must have qualifications/skills:

• Bachelors or Masters degree along with following skills:
• Customer Success acumen
• Strong problem-solving, troubleshooting and analytical skills
• Ability to understand customer issues, learn fast and collaborate with other engineering teams to reach a resolution
• Must have excellent spoken and written communications skills
• Experience with any CI/CD Platforms (like Spinnaker / Spinnaker APIs / Jenkins / K8s / Helm / Terraform)
• Experience with public clouds including Amazon Web Services (AWS) or Google Compute Platform (GCP) or Azure.
• Experience with Kubernetes, Docker, Terraform, JSON, Git, AWS CLI, Tableau
• Experience in Claude, Cursor, Slackbot and any other AI tool.

Nice to have skills:

• Light coding skills in Python, Apex
• Familiarity with Salesforce Service Cloud for Case management
• Familiarity with Salesforce Data Cloud + Tableau for reporting
• Scripting and OS package management (command line tools)
• Secrets Management with Vault
• Knowledge of SDLC processes and practices
• Experience SCM solutions like git.
• Knowledge of security patterns, 3pp vulnerabilities, and practices
• Exposure to analytical monitoring dashboards and experience with Helm Charts is a plus
• Public Cloud certifications like AWS, Terraform, CKA are a big plus.