Software Engineer, Senior B

Blackbaud; Hyderabad; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Blackbaud is seeking a Senior ServiceNow ITOM Platform Engineer in Hyderabad to design, implement, and operate ITOM capabilities across on‑prem and cloud environments (AWS/Azure/GCP). You will shape discovery, CMDB data quality, and service mapping while integrating cloud resources and driving automation.

Ideal candidates bring 5+ years of hands-on ServiceNow ITOM experience, including MID Server deployment, scripting in JavaScript, and Integration Hub proficiency.

Qualifications

• 5+ years of hands-on ServiceNow engineering with ITOM focus.
• Experience with Discovery, CMDB, and MID Server deployment.
• Cloud engineering experience with AWS, Azure, or GCP.

Responsibilities

• Design, implement, and operate ServiceNow ITOM capabilities with discovery, data quality, and service mapping.
• Build and maintain reliable discovery architecture with mid-server design, credentials, and monitoring.
• Improve data trust through identification and reconciliation best practices and data-quality standards.
• Create and optimize service maps representing dependencies for operational decisions.
• Integrate cloud platforms ensuring resources are modelled and governed by ownership, environment, and cost.
• Develop automation and integrations using workflows, scripting, and APIs.

Skills

ServiceNow ITOM

Discovery

CMDB

MID Server

Cloud platforms (AWS/Azure/GCP)

Scripting (JavaScript)

Integration Hub

REST APIs

OAuth flows

Pattern-based service mapping

Troubleshooting

Automation & workflows

Tools

ServiceNow Studio

MID Server

Integration Hub

REST API

Job description

## Software Engineer, Senior BApply: Hyderabad - India (Skyview): Full time: Posted Today: R0014267### About the role We are seeking a ServiceNow ITOM Platform Engineer with hands-on cloud experience to build, operate, and continuously improve our ITOM capabilities in ServiceNow. This role is responsible for Discovery, CMDB data quality, and Service Mapping across hybrid on-prem and cloud environments (AWS/Azure/GCP).### **What you'll do*** ### Design, implement, and operate ServiceNow IT operations management capabilities with a focus on discovery, configuration data quality, and service mapping across on‐premises and cloud environments.* ### Build and maintain reliable discovery architecture by managing mid‐server design, credential handling, network zoning, performance tuning, and monitoring.* ### Improve trust in configuration data by applying identification and reconciliation best practices, enforcing data quality standards, and aligning configuration and service models to common service data structures.* ### Create, validate, and optimise service maps that accurately represent application and infrastructure dependencies and support operational decision‐making.* ### Integrate cloud platforms into ServiceNow by ensuring cloud resources are modelled, normalised, and governed according to ownership, environment, and cost standards.* ### Develop automation and integrations that reduce manual effort and improve platform reliability using workflows, scripting, and application programming interfaces.### **What you'll bring*** ### 5+ years of hands-on ServiceNow engineering experience with a strong focus on ITOM.* ### Proven experience with Discovery, CMDB, and MID Server deployment, configuration, and troubleshooting.* ### Hands-on cloud engineering experience with one or more major cloud platforms (AWS, Azure, and/or GCP), including Understanding of cloud resource models (accounts/subscriptions, regions, VMs, load balancers, managed services, ephemerals, auto-scaling) Azure policy configuration & reporting* ### Strong troubleshooting skills across infrastructure, cloud, network connectivity, credentials, and data quality issues.* ### Experience with ServiceNow scripting (JavaScript), including Business Rules, Script Includes, and Scheduled Jobs.* ### Service Mapping experience, including pattern-based methodologies and dependency validation.* ### IRE knowledge (identification rules, reconciliation behavior, duplicate prevention/troubleshooting).* ### Integration experience with Integration Hub (OOB/custom spokes), scripted REST, and OAuth flows.* ### Ability to work across platform, cloud, and infrastructure teams to model services accurately and improve operational visibility.