Software Engineer III - GBS IND

Bank of America; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Bank of America in Hyderabad seeks an experienced, senior ServiceNow developer to implement SecOps modules in a greenfield instance. You will define engineering approach, act as go-to reference, and mentor teams to improve technical competencies.

Requirements include 8+ years in ServiceNow, CSA/CAD certifications, HTML/CSS/JavaScript, and ITIL. This role follows India timings (IST) and offers in-office collaboration with flexible role-based arrangements.

Qualifications

• 8+ years of experience in ServiceNow development, focusing on SecOps.
• Experience configuring ServiceNow Workspaces, Flows, ACLs, Script Includes, Business Rules, UI Actions/Pages, Forms, Playbooks, Portals, and Reports.
• Strong HTML/CSS/JavaScript skills; proficient in scripting and integrations.
• Familiarity with Agile development practices and collaboration with cross-functional teams.

Responsibilities

• Develop within ServiceNow SecOps modules and collaborate with cross-functional teams to deliver solutions.
• Define, design, and configure ServiceNow features across multiple teams and explore alternatives.
• Support end-to-end testing and ensure smooth integration between teams.
• Serve as a reliable resource across the Cybersecurity organization for ServiceNow SecOps needs.
• Coordinate with IT, Asset Management, and Risk & Compliance to align SecOps with core processes.
• Contribute to the ServiceNow roadmap for maintenance, upgrades, and enhancements.

Skills

ServiceNow SecOps

ServiceNow development

CSA CAD certifications

JavaScript/HTML/CSS

Agile methodology

REST APIs

Workflows/Playbooks

Education

BA

MBA

BTECH

Tools

ServiceNow Platform

REST API development

UI/UX scripting

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services

Process Overview*

Global Information Security (GIS) is responsible for protecting Bank information systems, confidential and proprietary data, and customer information. Cyber Security technology function is responsible of development and maintenance of security products across Bank of America. Team works on various security products and develops in-house products

Job Description*

Bank of America is looking for an experienced, senior-level ServiceNow developer to help implement ServiceNow’s SecOps modules in a new, “greenfield” ServiceNow instance. This job is responsible for defining and leading the engineering approach for ServiceNow SecOps modules at the program or portfolio level to deliver key business outcomes. Job expectations include familiarity with at least one area of engineering, acting as a “go to” reference across the organization, and applying knowledge to improve technical competencies through recruitment and development activities

Responsibilities*

• Develop within the ServiceNow SecOps modules and work with cross-functional teams to develop/analyze/deliver solutions.
• Participate in the definition, design, and development of ServiceNow feature configurations, which span multiple teams and explore solution alternatives as needed.
• Assist with end-to-end testing and the integration between teams for the program/portfolio.
• Act as a reliable resource across Bank of America’s Cybersecurity organization for ServiceNow SecOps development needs.
• Collaborate with cross-functional teams, including IT, Asset Management, and Risk & Compliance, to ensure alignment of SecOps and core platform processes.
• Contribute to the organization’s ServiceNow roadmap to plan investments in system maintenance, upgrades, improvements and additions that align with the organization’s long-term goals and objectives

Requirements*

Education*

- BA, MBA, BTECH

Certification if Any*

• ServiceNow Certified Systems Administration (CSA) certification.
• ServiceNow Certified Application Developer (CAD) certification.
• ITIL v3 or v4 Certification preferred

Experience*

- 8+ years

Foundational skills*

• 6+ years of experience developing on the ServiceNow platform, across multiple modules and/or core platform capabilities.
• Experience configuring ServiceNow Workspaces, Flows, ACLs, Script Includes, Business Rules, UI Actions/Pages, Forms, Playbooks, Portals, and/or Reports.
• High level of proficiency with HTML, CSS, JavaScript, AJAX development.
• Experience designing, configuring, and developing integrations with the ServiceNow platform, including connectors and Scripted REST APIs.
• Experience supporting ServiceNow platform upgrades and remediating skipped changes.
• Advanced scripting experience utilizing best practice formatting and comments in Script Includes, Business Rules, etc.
• Familiarity with Agile development practices

Desired skills*

• Demonstrated ability to collaborate with both technical teams and business stakeholders.
• Excellent problem-solving and analytical skills, with a proactive approach to identifying and addressing technical issues when they arise.
• Strong written and verbal communication skills, with the ability to communicate complex concepts to non-technical stakeholders and collaborate effectively across teams.

Work Timings*

- 11:30 AM – 8:30 PM IST

Job Location*

- HYD, CHN