ServiceNow Developer - FSM/CSM

Evora IT Solutions GmbH; India; On-site; INR 1,200,000 - 2,300,000; Full time

Benefits offered by this job

Transportation

Lunch provided in the office

Internet and mobile reimbursement

Insurance

Hub locations

Job summary

Evora IT Solutions GmbH in India is seeking an experienced ServiceNow professional to lead implementation and integration efforts on enterprise projects. You will design, configure and deliver ITSM-enabled solutions across Incident, Problem, Change and Knowledge Management, while aligning with client teams to meet scope, budget and timelines.

The ideal candidate holds a BE/B.Tech in CS/IS/EC, has 3–6 years of ServiceNow experience, and CSA certification.

Qualifications

• Advanced experience with ServiceNow implementations with 3–6 years of Experience in ServiceNow.
• CSA certification is required.
• Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem, Change Management, Knowledge Management.

Responsibilities

• Work on ServiceNow-based projects.
• Develop and implement complex solutions to meet customer requirements.
• Configure and implement custom applications/modules.
• Align closely with peers to ensure delivery on time, on budget, on scope.
• Support teams working in other domains to satisfy integration needs.

Skills

ServiceNow

ITSM

CSA Certification

Education

BE/B.Tech (CS/IS/EC)

Job description

Full-time

Who We Are

Evora is an international system integrator with focus on mobile and user experience (UX). We are a trusted partner for innovative digital maintenance and service solutions for global and regional customers in Europe, North America, Asia & Pacific. As SAP Gold Partner, Service Now Specialist and Click partner (by Salesforce), we offer consulting services, software development, quality assurance services and system integration based on standard components and products, as well as support & application management. By implementing best‑practice solutions while optimizing their processes we help our customers to be successful in tomorrow's world. The wisdom, knowledge and experience of Evora employees at implementing complex workforce management solutions is what sets us apart. We look for the best to hire and to keep. The attractive combination of high‑value consulting services with a competitively priced remote development team has proven to be successful in projects worldwide. With a solid growth, currently 450+ Evorians are working in offices in India, US, Brazil, Germany, Austria, Spain and Switzerland.

Who We Are Looking For

• Work on ServiceNow-based projects
• Develop and implement complex solutions to meet customer requirements
• Configure and implement custom applications/modules
• Align closely with peers to ensure delivery on time, on budget, on scope
• Support teams working in other domains to satisfy integration needs

What You Bring

• Advanced experience with ServiceNow implementations with 3-6 years of Experience in ServiceNow
• B.E./ B.Tech (Computer Science, Information Science, Electronics and Communication)

What We Offer

• Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP,etc.)
• System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Advanced experience with ServiceNow implementations with 4-8 years of Experience in ServiceNow
• Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP,etc.)
• System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Nice to have ServiceNow customer implementation of FSM/CSM.
• ServiceNow CSA certification is required.
• Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem
• Management, Configuration Management, Change Management, Knowledge Management or other ITSM application
• Experience with extending the ServiceNow schema to custom applications
• Exposure to ServiceNow platform capabilities and tools like Discovery and Orchestration and other applications like ServiceWatch, GRC etc.,
• Understands technical and functional design requirements related to ServiceNow
• Create and manage scripts and workflow
• A fundamental understanding of ITSM, ITIL or CMDB
• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system
• Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly
• Custom UI Changes with usage of Web Technologies such as DOM, HTML changes
• Experience with ServiceNow's ServiceWatch and/or Discovery tools
• Experience presenting and conducting demo reviews with client stakeholder

Why you would love to join us

Our values

Collaboration, Commitment, Evolution, Entrepreneurship, Happiness, and Trust.

Company culture

We value team cooperation and work together in integrated virtual teams to serve our customers. As a company, we are committed to sharing our success with our employees, both in the form of an exceptionally good company culture and through financial participation.

Hybrid mode of working

Our Organization follows hybrid work culture where employees can work twice a week from their respective office space.

Great place to work

We are proud to be certified and awarded multiple times as one of the best places to work for any individual.

Buddy program

We have a buddy program included in our hiring process which gives an insight to the new joiner about the team, technology and culture before joining us to connect better.

Growth and learning

Evora provide various platforms for upskilling in the form of sessions and training which helps an individual to enhance his/her skills. Udemy access provided by the company for upskilling.

Benefits

Transportation, Lunch provided in the office, flexibility, Internet and mobile reimbursement, different hub locations, Insurance and many more.