Software Development Senior Analyst

NTT DATA, Inc.; Dadri; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

NTT DATA seeks a Software Development Senior Analyst in Noida, UP, to lead incident management, application maintenance, and CI/CD implementation. You will tune performance, develop preventive health checks, and coordinate with multiple teams across high visibility issues.

The role requires strong Unix/Linux skills, SQL/RDBMS knowledge, and hands-on experience with CI/CD tools like Bamboo and GitLab, along with monitoring tools such as Datadog/Dynatrace/Splunk.

Qualifications

• Experience in Application Support and Maintenance (L2/L3).
• Strong SQL and RDBMS understanding for data queries and optimization.
• Ability to coordinate with multiple teams on critical issues.
• Unix/Linux expertise with CI/CD knowledge.
• Proficiency in Python, Java/C, Bash, Groovy, Go scripts.
• Hands-on Kubernetes and container management experience.
• Bamboo CI/CD workflow and defect tracking (Jira).
• Familiarity with Jira/ServiceNow for ticketing.
• Monitoring/dashboard tools like Datadog, Dynatrace, Splunk.

Responsibilities

• Perform Incident, Service Requests and change management with timely resolutions.
• Tune performance and develop preventive health checks/tools for high availability.
• Provide technical solutions to complex production issues.
• Understand requirements and evaluate alternative system solutions.
• Coordinate with users and teams to implement software solutions.
• Lead daily/weekly status calls and manage client queries in Jira incidents/requests/changes.
• Document systems, SOPs, Runbooks per standards.
• Plan and drive application maintenance activities.
• Work on CI/CD related tickets and deployments using Bamboo and Gitlab.

Skills

SQL queries

RDBMS knowledge

Unix/Linux

CI/CD pipelines

Programming languages

Kubernetes

Bamboo CICD

Jira/ServiceNow

Confluence/Bitbucket

Datadog/Dynatrace/Splunk

MSK (AWS Kafka)

Tools

Bamboo

Gitlab

Jira

ServiceNow

Confluence

Bitbucket/Stash

Kubernetes

Datadog

Dynatrace

Splunk

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a Software Development Senior Analyst to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Roles and responsibilities:

• Perform Incident, Service Requests and change Management ensuring timely resolution/implementation.
• Performance Tuning and Design/Develop Preventive health checks/tools ensuring high availability integration environment.
• Providing technical solutions to complex production issues ensuring timely resolutions.
• Understand customer requirements, develop and evaluate alternative systems solutions.
• Interacting with Application users and Business users coordinating on application requirements and providing software solutions.
• Participate in Daily/Weekly Status Calls with the client to discuss the action items on outstanding Jira’s, Incidents, Service Requests and Changes, also provide the necessary solutions to client’s queries.
• Document software systems, SOP's, Runbooks according to NTT Data’s system standards, policies, and procedures.
• Plan, Participate and successfully handle/drive the application maintenance activities.
• Good understanding of Shift management, client handling.
• Work on tickets related to CI/CD. Design, implement, and maintain CI/CD pipelines.
• Participate in Application Deployments using Bamboo , Gitlab

Skills Required:

• Application Support and Maintenance experience - L2/L3 Support
• Hands on experience on SQL queries, must have RDBMS knowledge
• Ability to coordinate with multiple teams over high visibility/critical issues.
• Strong Unix/Linux knowledge along with knowledge of CI/CD pipelines.
• Proficient in development or scripting languages (C,Java, Python, Bash, Groovy, Go)
• Hands-on experience with Kubernetes commands, Kubernetes HPA, Container management.
• Handson experience with Bamboo CICD, Defect management using Jira, know-how of confluence and Bitbucket/Stash.
• Experience with ticket management and resolution tools like Jira and ServiceNow
• Expertise in Monitoring tools like Datadog, Dynatrace and log analysis tools like Splunk. Should be knowledgeable on creation of new dashboards and monitors and able to modify the existing ones.
• Secondary skills - MSK (AWS kafka)

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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