Software Development Specialist

NTT DATA, Inc.; Dadri; On-site; INR 600,000 - 1,000,000; Full time

Job summary

NTT DATA, Inc. is seeking a Software Development Specialist to provide Level 2 support for business-critical applications in Noida, Uttar Pradesh, India. The role involves troubleshooting incidents, analyzing issues, and ensuring high customer satisfaction through clear communication.

Qualified candidates should have experience with Unix/Linux systems and ITIL practices. Proactive collaboration with technical teams is also crucial for success.

Qualifications

• Experience in Level 2 support for business-critical applications.
• Proficient in analyzing and resolving service requests and incidents.
• Familiarity with Unix/Linux operating systems.

Responsibilities

• Provide Level 2 support for business-critical applications.
• Analyze and troubleshoot incidents within SLAs.
• Coordinate with teams for issue resolution.

Skills

Level 2 support

Incident analysis and resolution

Unix/Linux systems

Shell scripting

ITIL framework

Customer communication

Job description

NTT DATA is hiring a Software Development Specialist in Noida, Uttar Pradesh (India).

Responsibilities

• Provide Level 2 support for business‑critical applications in production environments.
• Analyze, troubleshoot, and resolve incidents, service requests, and problem tickets within defined SLAs.
• Perform root cause analysis (RCA) and implement preventive measures.
• Coordinate with L3 teams, developers, and infrastructure teams for issue resolution.
• Support application deployments, releases, and maintenance activities.
• Monitor and support applications running on Unix/Linux platforms.
• Execute and troubleshoot shell scripts, cron jobs, and batch processes.
• Perform log analysis using tools like grep, awk, sed, etc.
• Manage system performance, process monitoring, and file system issues.
• Basic knowledge of networking concepts, file permissions, and system services.
• Operate within ITIL framework including Incident, Problem, and Change Management.
• Ensure timely updates in ticketing systems (e.g., ServiceNow, Remedy).
• Participate in change management activities including CAB reviews.
• Maintain proper documentation for incidents, resolutions, and SOPs.
• Act as a bridge between business stakeholders and technical teams.
• Provide timely updates to stakeholders on incident status, risks, and resolutions.
• Handle escalation communication professionally and effectively.
• Participate in client calls, status meetings, and service reviews.
• Ensure high customer satisfaction through clear communication and proactive support.

Job Segment

Developer, Cloud, Linux, Unix, Consulting, Technology

Equal Opportunity

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EOO rights under the law, please click here. For Pay Transparency information, please click here.