Software Development Analyst

Mployee.me; Dadri; Teletrabalho; INR 600 000 - 1 000 000; Tempo integral

Resumo da oferta

NTT DATA invites applications for a Software Development Analyst based in Noida, Uttar Pradesh, India. The role centers on application production support, monitoring, incident triage, log analysis and health checks to ensure service reliability.

You will collaborate with L2/L3, infrastructure and platform teams, document incidents, and use ITSM tools such as ServiceNow, Jira or Remedy. A basic understanding of APIs, databases and cloud concepts (GCP) is expected, along with familiarity with SQL

Qualificações

• Experience in application production support or IT operations.
• Monitoring, alert handling and initial triage.
• Log analysis and application/service health checks.
• SOP/runbook-based incident resolution and recovery.
• Basic understanding of APIs, databases, batch/jobs and connectivity.
• Incident prioritization, SLA management and escalation.
• ServiceNow, Jira, Remedy or similar ITSM experience.
• Strong incident documentation and shift-handoff skills.
• Ability to coordinate effectively with L2/L3, infrastructure and platform teams.
• Basic knowledge of cloud concepts and exposure to Google Cloud Platform (GCP).
• Database health monitoring, alert-log review, scheduled-job monitoring, backup/status validation, and failover checks.

Conhecimentos

App support

Monitoring

Log analysis

Incident triage

SLA & escalation

APIs/DBs

Coordination with L2/L3

GCP basics

SQL/DB health checks

Ferramentas

ServiceNow

Jira

Remedy

Descrição da oferta de emprego

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

Software Development Analyst (Noida, Uttar Pradesh (IN-UP), India (IN)).

Mandatory Skills

• Application / production support or IT operations experience.
• Monitoring, alert handling and initial technical triage.
• Log analysis and application/service health checks.
• SOP/runbook-based incident resolution and recovery.
• Basic understanding of APIs, databases, batch/jobs and connectivity.
• Incident prioritization, SLA management and escalation.
• ServiceNow, Jira, Remedy or similar ITSM experience.
• Strong incident documentation and shift-handoff skills.
• Ability to coordinate effectively with L2/L3, infrastructure and platform teams.
• Basic knowledge of cloud concepts and exposure to Google Cloud Platform (GCP).
• Database(SQL/MYSQL/Oracle) health monitoring, alert-log review, scheduled-job monitoring, backup/status validation, and failover checks.

Seconday skills

• GCP: GKE, Cloud Run, Cloud SQL/PostgreSQL, BigQuery, Pub/Sub, GCS and GCP Workflows.
• DataIO / Apache Airflow: DAG/job monitoring, task status, retries and basic failure diagnosis.
• Application services: Python/FastAPI and basic Go/ConnectRPC troubleshooting.
• Cloud operations: GCP IAM/service accounts, resource permissions and connectivity fundamentals.
• Containers/DevOps: Docker, GitHub/GitHub Actions, Terraform and basic Bash/gcloud CLI.
• Monitoring: Datadog, GCP Cloud Monitoring and Cloud Logging.
• Basic REST API/microservice troubleshooting.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements is subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.