Software Developer Microsoft Dynamic - D-365 (F & O)

Cantabil Retail India; New Delhi; On-site; INR 502,000 - 837,000; Full time

Job summary

Cantabil Retail India is seeking a seasoned Dynamics 365 F&O support professional to manage end-to-end production support and enhancements. You will partner with IT and business users to resolve incidents, perform RCA, and ensure timely UAT, deployments, and post-go-live activities.

The role requires hands-on D365 F&O experience across Finance and Supply Chain modules, plus user creation, security roles, and workflow development. Training end users and documenting processes are key outcomes.

Qualifications

• 3-5 years of hands-on experience in Microsoft Dynamics 365 F&O.
• Strong expertise in Finance modules (GL, AP, AR, Fixed Assets).
• Supply Chain modules (Project mgmt and accounting, Procurement and sourcing, Sales).
• Hands-on experience with D365 F&O user creation and security roles
• Workflow creation.
• Ability to independently troubleshoot issues and provide RCA.
• Prior experience in support transition / knowledge takeover scenarios.

Responsibilities

• Provide L1/L2/L3 production support for Microsoft Dynamics 365 Finance & Operations.
• Understand existing business processes, configurations, and customizations.
• Handle incident management, service requests, RCA, and issue resolution within SLAs.
• Support month-end / year-end financial close activities.
• Coordinate with IT support partners for bug fixes, patches, and enhancements.
• Support UAT, deployments, and post-go-live activities.
• Ensure proper knowledge transfer and documentation.
• Proactively identify system gaps and suggest improvements.
• Work closely with IT and business users to ensure stable operations.
• Provide training to end users where required.
• Maintain and update Issue/requirement tracker and ticket management tools.

Skills

Troubleshooting

Root Cause Analysis

End-user training

Tools

Microsoft Dynamics 365 F&O

Finance modules (GL, AP, AR, FA)

Supply Chain modules

D365 F&O user creation and security roles

Workflow creation

User security roles

Job description

The candidate will be responsible for end-to-end D365 POS application support and enhancements, including but not limited to:

Jobs Descriptions :-

• Provide L1/L2/L3 production support for Microsoft Dynamics 365 Finance & Operations
• Understand existing business processes, configurations, and customizations
• Handle incident management, service requests, root cause analysis (RCA), and issue resolution within agreed SLAs
• Support month-end / year-end financial close activities
• Coordinate with IT support partners technical teams for bug fixes, patches, and enhancements
• Support UAT, deployments, and post-go-live activities
• Ensure proper knowledge transfer and documentation
• Proactively identify system gaps and suggest improvements
• Work closely with internal IT and business users to ensure stable operations
• Provide training to end users wherever required and requested for
• Maintain and update Issue/requirement tracker and ticket management tools.

Mandatory Skill Requirements

• 3-5 years of hands-on experience in Microsoft Dynamics 365 F&O
• Strong expertise in Finance modules (GL, AP, AR, Fixed Assets).
• Supply Chain modules (Project management and accounting, Procurement and sourcing, Sales).
• Hands-on experience with D365 F&O user creation and security roles
• Workflow creation.
• Ability to independently troubleshoot issues and provide RCA.
• Prior experience in support transition / knowledge takeover scenarios.