Software Developer Microsoft Dynamic - D-365 (POINT OF SALES - POS)

Cantabil Retail India; New Delhi; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Cantabil Retail India seeks an experienced D365 F&O support specialist to provide end-to-end production support and enhancements across Finance and Supply Chain modules. You will handle incident management, RCA, and SLA adherence while coordinating with IT and business users to ensure stable operations.

The role requires 3–5 years hands-on D365 F&O experience, knowledge of GL/AP/AR/Fixed Assets and security roles, plus workflow creation and user onboarding.

Qualifications

• 3-5 years of hands-on experience in Microsoft Dynamics 365 F&O.
• Strong expertise in Finance modules (GL, AP, AR, Fixed Assets).
• Supply Chain modules (Project management and accounting, Procurement and sourcing, Sales).
• Hands-on experience with D365 F&O user creation and security roles
• Workflow creation.
• Ability to independently troubleshoot issues and provide RCA.
• Prior experience in support transition / knowledge takeover scenarios.

Responsibilities

• Provide L1/L2/L3 production support for Microsoft Dynamics 365 Finance & Operations.
• Understand existing business processes, configurations, and customizations.
• Handle incident management, service requests, root cause analysis (RCA), and issue resolution within agreed SLAs.
• Support month-end / year-end financial close activities.
• Coordinate with IT support partners for bug fixes, patches, and enhancements.
• Support UAT, deployments, and post-go-live activities.
• Ensure proper knowledge transfer and documentation.
• Proactively identify system gaps and suggest improvements.
• Work closely with internal IT and business users to ensure stable operations.
• Provide training to end users wherever required and requested for.
• Maintain and update Issue/requirement tracker and ticket management tools.

Skills

Dynamics 365 F&O

GL/AP/AR

Supply Chain modules

Security roles

Workflow creation

Root cause analysis

Documentation

Training end users

Incident management

Tools

Ticketing system

Issue tracker

Job description

The candidate will be responsible for end-to-end D365 POS application support and enhancements, including but not limited to:

Jobs Descriptions :-

• Provide L1/L2/L3 production support for Microsoft Dynamics 365 Finance & Operations
• Understand existing business processes, configurations, and customizations
• Handle incident management, service requests, root cause analysis (RCA), and issue resolution within agreed SLAs
• Support month-end / year-end financial close activities
• Coordinate with IT support partners technical teams for bug fixes, patches, and enhancements
• Support UAT, deployments, and post-go-live activities
• Ensure proper knowledge transfer and documentation
• Proactively identify system gaps and suggest improvements
• Work closely with internal IT and business users to ensure stable operations
• Provide training to end users wherever required and requested for
• Maintain and update Issue/requirement tracker and ticket management tools.

Mandatory Skill Requirements

• 3-5 years of hands-on experience in Microsoft Dynamics 365 F&O
• Strong expertise in Finance modules (GL, AP, AR, Fixed Assets).
• Supply Chain modules (Project management and accounting, Procurement and sourcing, Sales).
• Hands-on experience with D365 F&O user creation and security roles
• Workflow creation.
• Ability to independently troubleshoot issues and provide RCA.
• Prior experience in support transition / knowledge takeover scenarios.