Software Application Support Engineer

Omaze; Hyderabad; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Omaze is looking for a Software Application Support Engineer to join the Employee Systems team in Hyderabad, India. The role involves supporting mission-critical applications, enhancing performance, and coordinating with global teams. Candidates should have strong Java development skills and experience with RESTful web services.

Preferred qualifications include knowledge in frameworks like Spring and experience with monitoring tools such as Splunk and Nagios. The ideal candidate should be adept in debugging and incident management.

Qualifications

• 4+ years supporting critical production applications in an enterprise environment.
• 3+ years software development experience with scalable RESTful services.
• Strong knowledge of Java, J2EE required.
• Experience with database performance optimization and SQL.
• Proven incident and configuration management skills.

Responsibilities

• Engineer and maintain innovative software applications.
• Support operations and work on architectural design with developers.
• Improve performance, availability, and scalability of applications.
• Coordinate with global teams on support and coding tasks.

Skills

Java development

RESTful web services

Oracle and MongoDB databases

Debugging methodology

Incident management

Communication skills

Tools

Splunk

Nagios

AppDynamics

Dynatrace

Kafka

Job description

Description

Apple Employee Systems team within the G&A Solutions Engineering (GSE) team is seeking a Software Application Support Engineer who has a proven track record in developing and managing high quality enterprise software solutions. Our group is responsible for building and managing a suite of core application services for a number of applications. We do all this with an exceptional group of software engineers, dev‑ops engineers and technical project managers, working to make a difference for our customers. To run our environment efficiently, we drive for automation and build frameworks which help ease both the end user experience and the manageability by our team. The team's direction is to strive for automation to ensure reliability at the highest level.

You will work with some of the coolest people and technologies on the planet, including: GenAI, OS X, iOS, Oracle, MongoDB, Restful web services, and web platform technologies including Spring, Apache, and more. This is an exciting role, demanding a strong technology background.

Responsibilities

• You will help engineer and maintain innovative software applications. The Application Support Engineer will not only support operations, but also work closely with the development engineers within the team to aid in architectural design and assist with implementation of complex features/fixes. You will be responsible to improve the performance, availability, scalability and monitoring of all of Employee Systems. You will work closely with business partners, other engineering teams, quality assurance and management. This is a hands on support and coding role and you must be able to coordinate with a global team. At Apple, code quality and functional quality is always at the forefront and one of the keys measures of Success. Be able to work well in a fast paced environment.

Minimum Qualifications

• 4+ years experience supporting mission critical production applications in an enterprise environment AND 3+ years of Software development experience building highly scalable RESTful web services, or some combination of both.
• Java development, J2EE, and related experience is critical for this role.
• Knowledge of databases like Oracle and MongoDB, and capable of understanding SQL and query tuning as well as database performance optimization.
• Demonstrable track record of using a logical debugging methodology to solve complex production issues in a customer-facing role.
• Strong and proven track record of incident management, configuration/change management

Preferred Qualifications

• Strong knowledge of SOAP and RESTful web services
• Knowledge in frameworks like Spring
• Knowledge of messaging services like Kafka
• Strong experience with monitoring tools like Splunk, Nagios, AppDynamics, Dynatrace, or similar.
• Track record in troubleshooting complex problems with a cross‑functional team and multiple stakeholders to solve large scale production issues.
• Python development experience would be a plus
• Knowledge in workflow automation systems like Temporal (Autoflow) and Flink is a plus
• Functional knowledge with HR and/or Payroll products such as Workday, Oracle HCM, Salesforce, PeopleSoft, SAP Success Factors, or ADP
• Good Oral and written english communication skills