Social Worker

Zoho; Thiruvananthapuram; On-site; INR 240,000 - 420,000; Full time

Job summary

Zoho in Kerala seeks a dedicated professional for client case management. The role involves identifying needs, supporting clients, and maintaining detailed case records with regular reporting.

You will conduct home visits, engage with communities, and coordinate with internal teams to link clients to government schemes and other services. The position emphasizes crisis support, outreach programs, and participation in project implementation, M&E activities, and reviews, while ensuring

Qualifications

• Empathy and compassion in client interactions.
• Documentation and reporting skills.
• Problem-solving and conflict-resolution abilities.
• Knowledge of government schemes and welfare systems.

Responsibilities

• Identify, assess, and support clients based on needs.
• Maintain case records and progress reports.
• Conduct home visits and community outreach.
• Coordinate with internal teams (healthcare, education, admin).
• Link clients to external services (govt schemes, rehab, legal aid).
• Maintain daily/weekly/monthly reports and ensure confidentiality.
• Provide emotional support and basic counselling.
• Organize awareness sessions on social issues and health.
• Assist in project implementation, M&E activities, and impact assessments.
• Participate in planning and review meetings.

Job description

Chirayinkeezhu, India | Posted on 21/07/2025

• Industry Nonprofit Charitable Organizations
• Date Opened 21/07/2025
• Job Type Full time
• Work Experience 0-1 year
• Province Kerala
• Country India
• Postal Code 695303

Job Description

Client Case Management

Identify, assess, and support clients and beneficiaries based on their needs.

Maintain detailed case records and progress reports.

Field Visits & Community Engagement

Conduct home visits and outreach programs.

Build rapport with local communities and stakeholders.

Coordination with Internal Teams

Collaborate with healthcare, education, or administrative departments.

Referral & Resource Linkage

Connect clients to relevant external services (govt. schemes, rehab, legal aid, etc.).

Documentation & Reporting

Maintain daily/weekly/monthly reports as per operational requirements.

Ensure compliance with policies, audits, and confidentiality.

Crisis Intervention & Support

Provide emotional support and basic counselling.

Handle emergency or distress cases effectively.

Awareness & Sensitization Programs

Organize sessions on social issues, rights, health, etc.

Mobilize community participation.

Support Operational Goals

Assist in project implementation, M&E activities, and impact assessments.

Participate in planning and review meetings.

Requirements

Empathy & Compassion

Documentation & Reporting Skills

Problem-solving & Conflict Resolution

Knowledge of Government Schemes & Welfare Systems