Social Worker

Zoho; Kannur; On-site; INR 250,000 - 420,000; Full time

Job summary

Zoho in India (Kerala) is seeking dedicated professionals for nonprofit social work roles. You will assess client needs, provide counseling, and coordinate care plans with healthcare and educational partners to support vulnerable populations.

The role emphasizes resource linkage, advocacy, documentation, and community outreach, with ongoing progress tracking and ethical practice in a collaborative environment.

Qualifications

• Empathy and active listening skills are essential.
• Strong communication and interpersonal abilities are required.
• Problem-solving and critical thinking are necessary.
• Cultural sensitivity and non-judgmental attitude are important.
• Organizational and time-management skills are needed.
• Documentation and report writing proficiency is required.
• Emotional resilience and patience are needed.
• Crisis management capabilities are desirable.
• Basic knowledge of welfare laws and social policies is expected.

Responsibilities

• Assess individuals' or families’ needs through interviews, home visits, and collaboration with healthcare or community teams.
• Provide emotional support, basic counseling, and crisis intervention for individuals and families in distress.
• Develop and implement care plans by coordinating with healthcare professionals, therapists, educators, or support staff.
• Connect clients to community resources like government schemes, financial aid, rehabilitation services, or legal help.
• Advocate for the rights and needs of clients, especially vulnerable populations like children, elderly, or persons with disabilities.
• Maintain accurate case records, progress notes, and submit timely reports for organizational or legal compliance.
• Conduct awareness campaigns, workshops, and mobilization programs in communities to promote health, education, or social welfare.
• Track progress of clients, conduct regular follow-ups, and adjust interventions as needed.
• Work closely with interdisciplinary teams including medical, educational, and administrative staff for holistic support.
• Maintain client confidentiality and uphold professional ethics and standards.

Skills

Empathy and Active Listening

Strong Communication

Problem-Solving

Cultural Sensitivity

Organizational Skills

Documentation and Reporting

Emotional Resilience

Crisis Management

Welfare Laws Knowledge

Job description

• Industry Nonprofit Charitable Organizations
• Date Opened 22/07/2025
• Job Type Full time
• Work Experience 0-1 year
• Province Kerala
• Country India
• Postal Code 670001

Job Description

• Client Assessment: Assess individuals' or families’ needs through interviews, home visits, and collaboration with healthcare or community teams.
• Support and Counseling: Provide emotional support, basic counseling, and crisis intervention for individuals and families in distress.
• Care Planning and Coordination: Develop and implement care plans by coordinating with healthcare professionals, therapists, educators, or support staff.
• Resource Linkage: Connect clients to community resources like government schemes, financial aid, rehabilitation services, or legal help.
• Advocacy: Advocate for the rights and needs of clients, especially vulnerable populations like children, elderly, or persons with disabilities.
• Documentation and Reporting: Maintain accurate case records, progress notes, and submit timely reports for organizational or legal compliance.
• Community Outreach: Conduct awareness campaigns, workshops, and mobilization programs in communities to promote health, education, or social welfare.
• Monitoring and Follow-up: Track progress of clients, conduct regular follow-ups, and adjust interventions as needed.
• Work closely with interdisciplinary teams including medical, educational, and administrative staff for holistic support.
• Ethical Compliance: Maintain client confidentiality and uphold professional ethics and standards.

Requirements

• Empathy and Active Listening
• Strong Communication and Interpersonal Skills
• Problem-Solving and Critical Thinking
• Cultural Sensitivity and Non-judgmental Attitude
• Organizational and Time Management Skills
• Documentation and Report Writing
• Emotional Resilience and Patience
• Crisis Management
• Basic Knowledge of Welfare Laws and Social Policies