SOC Manager / AD

Contactx Resource Management; Kota; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Contactx Resource Management is seeking a Security Operations Manager to lead 24x7 SOC operations across client environments. You will guide incident monitoring, escalation, and response while optimizing SIEM usage and security tooling.

The role requires strong leadership, incident lifecycle expertise, and the ability to manage stakeholders and ensure SLA/KPI adherence. On-call shifts may be required as part of a dynamic security operations team.

Qualifications

• Bachelor's degree in Computer Science / Information Security or related field.
• Certifications such as CISSP, CISM, GCIH.
• Strong experience leading 24x7 SOC operations and incident response.

Responsibilities

• Lead and manage SOC teams (L1/L2/L3 analysts) across 24x7 operations.
• Oversee incident monitoring, investigation, escalation, and response activities.
• Ensure effective use and performance of SIEM platforms (Splunk, QRadar, ArcSight, RSA SA, Microsoft Sentinel, CrowdStrike, etc.).
• Act as the primary point of contact for clients and internal stakeholders.
• Ensure adherence to SLAs, KPIs, SOPs, and playbooks.
• Review incidents, RCA reports, dashboards, and operational metrics.
• Drive continuous improvement, process optimization, and team skill development.
• Support audits, compliance, and governance requirements.
• Manage roster planning, shift coverage, and resource utilization.

Skills

SOC operations

Incident Response

SIEM management

EDR

Firewall

IPS

Deception

MITRE ATT&CK

IR lifecycle

Stakeholder management

Leadership

Education

Bachelor's degree in Computer Science / Information Security or related field

CISSP

CISM

GCIH

Tools

Splunk

QRadar

ArcSight

RSA SA

Microsoft Sentinel

CrowdStrike

Job description

Those who can relocate to Bangalore/Gurgaon/Noida/Delhi/Mumbai can apply.

We need immediate joiners - 30 Days,60 days.

We are seeking a Security Operations Manager to lead and manage SOC operations, ensuring effective monitoring, incident response, and service delivery across security platforms and client environments.

Responsibilities

• Lead and manage SOC teams (L1/L2/L3 analysts) across 24x7 operations.


• Oversee incident monitoring, investigation, escalation, and response activities.


• Ensure effective use and performance of SIEM platforms (Splunk, QRadar, ArcSight, RSA SA, Microsoft Sentinel, CrowdStrike, etc.).


• Act as the primary point of contact for clients and internal stakeholders.


• Ensure adherence to SLAs, KPIs, SOPs, and playbooks.


• Review incidents, RCA reports, dashboards, and operational metrics.


• Drive continuous improvement, process optimization, and team skill development.


• Support audits, compliance, and governance requirements.


• Manage roster planning, shift coverage, and resource utilization.

Skills & Requirements

• Strong experience in SOC operations, Incident Response, and SIEM management.


• Working knowledge of EDR, AV, Firewall, IPS, Deception, Network & Endpoint Security.


• Understanding of MITRE ATT&CK, threat landscape, and IR lifecycle.


• Excellent stakeholder management, communication, and leadership skills.


• Experience managing enterprise or critical infrastructure environments preferred.

Qualifications & Certifications

Bachelors degree in Computer Science / Information Security or related field.

Certifications such as CISSP, CISM, GCIH,

Shift

May include oncall support / 24x7 environment