SME-Order Management-Voice

Cognizant; Chennai; Hybrid; INR 600,000 - 800,000; Full time

Job summary

Cognizant Chennai is seeking a SAP TM Order Management specialist for hybrid night shift, focusing on end-to-end order management for global logistics. You will ensure accurate order execution, timely issue resolution, and compliant documentation in a voice-based support context.

The role emphasizes collaboration with internal teams and external partners, data integrity in SAP systems, and continuous improvement of workflows while balancing cost, service, and regulatory considerations during

Qualifications

• Experience with SAP TM Order Management and order processing workflow.
• Exposure to Order Management Trading capabilities and pricing updates.
• Foundation in transportation management and logistics basics.
• Clear articulation and active listening for stakeholder interactions.
• Attention to detail across multiple orders and data accuracy.
• Ability to work in hybrid night shift and coordinate global teams.

Responsibilities

• Manage end-to-end order lifecycle in SAP TM within SLAs and quality standards.
• Handle order processing in a voice-based environment with clear responses.
• Monitor orders and transportation activities to resolve delays and data issues.
• Validate order data, shipment details, pricing, and terms in SAP modules.
• Collaborate with logistics teams to align shipments with capacity and routes.
• Perform master data checks in SAP and initiate corrections as needed.
• Support night shift continuity with escalations and handovers to day teams.
• Apply logistics knowledge to interpret shipments and optimize options.
• Communicate status updates clearly to stakeholders via voice channels.
• Capture recurring issues and suggest SAP TM workflow improvements.
• Maintain detailed activity logs for audit readiness and traceability.
• Follow data privacy, compliance, and risk management procedures.
• Participate in hybrid work routines balancing onsite and remote work.

Skills

SAP TM Order Management

Order Management Trading

Voice-based communication

Analytical skills

Hybrid work adaptation

Night shift experience

Tools

SAP TM

Order Management Trading

Job description

Job Summary

This hybrid night shift role focuses on specialized order management using SAP TM Order Management and Order Management Trading for global logistics operations. The subject matter expert ensures accurate order execution timely issue resolution and compliant documentation in a voice based environment supporting reliable transportation flows and enhancing customer satisfaction while aligning with company standards.

Responsibilities

• Manage end to end order life cycle in SAP TM Order Management ensuring timely creation updating and closure of orders within defined service levels and quality standards
• Execute order processing activities in a voice based environment responding to incoming calls and inquiries from internal teams and external partners with clear concise information
• Monitor order status and transportation activities proactively identifying delays exceptions or data issues and coordinating swift resolution to protect delivery commitments
• Validate order data including shipment details pricing and contractual terms in Order Management and Trading modules ensuring accuracy completeness and compliance with organizational policies
• Collaborate with logistics and transportation teams to align planned shipments with available capacity resolving scheduling conflicts and optimizing routes for operational efficiency
• Perform regular checks on master data and transactional records in SAP systems detecting inconsistencies and initiating corrective actions to maintain reliable information for downstream processes
• Support night shift operational continuity by handling escalations documenting recurring problems and sharing concise updates with daytime teams to enable smooth handovers
• Apply transportation and logistics domain knowledge to interpret shipment requirements assess feasibility and suggest practical options that balance cost service and regulatory considerations
• Communicate clearly with stakeholders over voice channels providing status updates explaining process steps and guiding them through issue resolution while maintaining a professional and empathetic tone
• Contribute to continuous improvement by capturing recurring order management pain points proposing enhancements to workflows and supporting testing of changes within SAP TM
• Maintain detailed activity logs and call records that trace each order touchpoint enabling audit readiness performance reporting and transparent traceability across the supply chain
• Support adherence to company policies on data privacy compliance and risk management by following documented procedures for order handling documentation retention and incident reporting
• Participate in hybrid work model routines balancing onsite collaboration with remote execution while maintaining consistent productivity and availability during assigned night shift hours

Qualifications

• Demonstrate strong practical experience with SAP TM Order Management performing core tasks such as order entry tracking and closure while adhering to defined process controls
• Apply hands on exposure to Order Management Trading capabilities to manage complex order scenarios support pricing activities and coordinate transactional updates without errors
• Utilize foundational knowledge of transportation management and logistics to interpret freight requirements select viable service options and understand basic routing and scheduling constraints
• Show proficiency in voice based customer or stakeholder interaction using clear articulation active listening and structured questioning to resolve order related queries efficiently
• Exhibit solid analytical skills to review order data detect patterns underlying issues and propose targeted corrective actions that prevent recurrence and support continuous improvement
• Maintain consistent attention to detail when handling multiple orders in parallel ensuring data accuracy proper documentation and timely updates in SAP and related systems
• Adapt effectively to hybrid work arrangements and night shift schedules managing personal productivity communication rhythms and collaboration practices suitable for global operations

Certifications Required

SAP Transportation Management certification or equivalent SAP Order Management credential preferred