SME - Mobility ( MY1 )

Microland Limited; Bengaluru; Presencial; INR 1 200 000 - 1 800 000; Tempo integral

Resumo da oferta

Microland Limited is seeking a Mobility Specialist to support and manage the organization’s MDM/MAM infrastructure, including Workspace ONE and Intune. You will handle BAU activities, address end-user incidents, and ensure SLA adherence across cloud and on-prem mobility platforms.

The role requires hands-on experience with iOS, Android, Windows, and MacOS mobility management, plus strong communication skills and documentation practices.

Qualificações

• Experience with cloud/mobile device management platforms.
• Experience with MDM/MAM infrastructures.
• Ability to meet SLA and handle BAU activities.

Responsabilidades

• Own and operate deployed MDM solutions (on-premises and cloud).
• Monitor, Report, Administer, Troubleshoot, and provide L2 support for mobility infrastructure.
• Develop and maintain technical documentation and best practices.

Conhecimentos

Behavioral

Communication

Active Directory

Azure AD

Workspace ONE

Mobile Device Management

Mobile Application Management

IT Service Management

Incident Management

Problem Management

Change Management

Formação académica

Any Graduate

Ferramentas

Intune

Jamf Composer

SCCM

Descrição da oferta de emprego

Education Qualification :

Any Graduate

Skills :

• Primary -> Behavioral | Good Communication and Aptitude | 3 - Experienced
• Primary -> Technology | Active Directory / Azure AD | 3 - Experienced
• Primary -> Technology | Vmware Workspace One (AirWatch) - [Mobile Device Management (MDM) and Mobile Application Management] | 4 - Advanced

Skills :

• Secondary -> Behavioral | Good Communication and Aptitude | 3 - Experienced
• Secondary -> Technology | IT Service Management (Incident, Problem and Change Management) | 2 - Knowledgeable

Certification :

Technology | IT Certifications|Microsoft Certification|Modern Desktop Administrator Associate (MD-100 and MD?1)

Responsibilities

Mobility Subject Matter Experts (SMEs) primary responsibility is to provide support to an organization?s Mobility (MDM/MAM) infrastructure to help them meet their business goals on the go. This is done by performing the regular BAU activities on cloud mobility infrastructures like On-premises / Cloud based mobility MDM infrastructures like VMware Workspace one UEM (AirWatch) / Microsoft Intune or equivalent platforms, Periodic maintenance and addressing repetitive end user incidents and requests within the specified SLA.

1. Own and operate company?s deployed MDM solutions (on-premises and cloud).
2. Monitor, Report, Administer, Troubleshoot, and provide L2 support for mobility infrastructure.
3. Develop and maintain technical documentation and best practices.

Technical Skills

1. Mobility: Understanding of cloud and on-premises mobility solutions like Workspace ONE (formerly AirWatch) and Intune. It also covers knowledge of iOS, Android, Windows, and MacOS platforms, as well as the ability to configure, troubleshoot, and resolve mobile device management issues. Additionally, it includes knowledge of Autopilot, enrollment, configuration policies, conditional access, compliance, and security conditional access for Azure Active Directory.
2. Application Packaging and Publishing: Troubleshooting application packaging and publishing on mobile devices, Windows, and Mac. It involves using tools like Intune Application Wrapper, Jamf Composer, and other packaging tools, as well as publishing apps through Intune, AirWatch, and SCCM.
3. AD / AAD: Basic Active Directory and Azure AD user administration, including managing users, groups, computers, group policies, and DNS.
4. End-User: Managing Outlook Mobile clients on iOS and Android platforms, Teams/OneDrive/BOX mobility clients, and handling device enrolments, remote full and partial wipes.
5. Scripting: Basic scripting knowledge for custom application deployment