SMB Sales Manager

Birdeye; Gurugram District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Birdeye is hiring a senior sales leader to build and scale a top-performing B2B SaaS AE team focused on the North American SMB market, leveraging Voice AI, Front Desk AI, and Agentic AI solutions.

You will lead coaching, pipeline governance, and strategic deals, collaborating with Marketing and Customer Success to optimize lead handoffs and accelerate revenue growth.

Qualifications

• AI/Voice AI/Agentic AI product experience.
• Leadership of B2B SaaS account executives.
• Track record of exceeding quota.
• Coaching SMB closing cycles (3–5 days).
• Proficiency with CRM systems and forecasting.
• Excellent written and verbal English communication.
• Ability to build and enforce sales processes.
• Bachelor’s degree in business/marketing or related field.

Responsibilities

• Lead and scale a high-performing B2B SaaS Account Executive team focused on North America SMB market with AI solutions.
• Drive MOFU/BOFU funnel governance to improve conversion from meetings to deals.
• Coach AEs on demos, discovery, negotiation, and closing techniques for Voice AI, Front Desk AI, and Agentic AI.
• Collaborate with BDR, Marketing and Customer Success to optimize lead handoffs and workflows.
• Align with senior leadership on complex deals to accelerate closing.
• Stay updated on Agentic AI trends and refine go-to-market playbooks.

Skills

AI & Tech Domain

Leadership Experience

Closing Track Record

Deal Strategy

CRM Mastery

Communication Skills

Process Builder

Education

Bachelor’s degree in business/marketing or related field

Tools

Salesforce

Job description

Why Birdeye?

Birdeye is the leading agentic marketing platform for multi-location brands.

Job Type

Full-time

Description

Birdeye is the leading agentic marketing platform for multi-location brands.

Companies like H&R Block, Aspen Dental, and Caesars Entertainment use Birdeye to manage marketing across thousands of locations — from how they get found, to how they convert, to how they retain customers. Our platform replaces disconnected point tools with AI agents that execute work at the location level — responding to reviews, updating listings, publishing content, and driving conversions.

Backed by Marc Benioff, Jerry Yang, and Accel-KKR, Birdeye was named to G2’s 2026 Best Agentic AI Products list — appearing alongside the world’s leading AI companies. We’re expanding rapidly into enterprise, with growing adoption across large, multi-location brands.

What You'll Do

• Lead & Scale: Build, mentor, and direct a high-performing team of B2B SaaS Account Executives focused on the North American Small Business (SMB) market, specializing in cutting-edge AI solutions.
• Pipeline & Funnel Governance: Drive team performance across the middle and bottom of the funnel (MOFU/BOFU), ensuring high conversion rates from BDR-set meetings to closed deals.
• Deal Coaching & Execution: Join critical calls, lead deal reviews, and coach AEs on mastering value-based demos, strategic discovery, negotiation, and closing techniques for Voice AI, Front Desk AI, and Agentic AI offerings.
• Cross-Functional Collaboration: Partner closely with BDR Managers, Marketing, and Customer Success to optimize inbound/outbound lead handoffs from BDRs, streamline workflows, and maximize customer acquisition.
• Executive Alignment: Facilitate communication for complex or critical deals between senior leadership, external stakeholders, and your sales team to expedite closing.
• Strategy & Innovation: Stay current with Agentic AI solutions, industry trends, and competitor dynamics to continuously refine team playbooks and go‑to‑market execution.

Responsibilities

• Drive Revenue Outcomes: Accountable for consistently meeting and exceeding quarterly and annual team quota targets.
• Team Development: Conduct weekly 1:1s, pipeline audits, and call coaching sessions to elevate team performance and build future sales leaders.
• Sales Methodology Excellence: Instill a value-based selling approach across the team, ensuring AEs articulate the profound ROI of AI-driven automation products effectively.
• Process & Friction Optimization: Identify revenue bottlenecks across the sales cycle and implement proactive strategies and internal processes to reduce friction.
• Forecast Accuracy: Maintain accurate revenue forecasts and pipeline visibility within the CRM for executive reporting.
• Stakeholder Management: Serve as an escalation point for high-value customer discussions to ensure long-term trust and alignment.

Requirements

• AI & Tech Domain Expertise: Proven background or deep familiarity selling/managing sales motions for Voice AI, Front Desk AI, or Agentic AI products/platforms.
• Leadership Experience: Proven track record managing or leading a team of B2B SaaS Account Executives targeting the North American market.
• Closing Track Record: Prior experience as a top-performing B2B SaaS Account Executive with a demonstrated history of exceeding individual quota.
• Deal Strategy & Negotiation: Expertise in coaching teams through fast-paced SMB closing cycles (averaging 3–5 business days), value pricing, and high-velocity deal dynamics.
• CRM & Tech Stack Mastery: Deep proficiency with CRM software (e.g., Salesforce), sales engagement tools, and revenue forecasting platforms.
• Communication & Influence: Exceptional written, verbal, and executive presentation skills in English.
• Process Builder: Demonstrated ability to establish, refine, and enforce internal sales processes and deal desk workflows.
• Education: Bachelor’s degree (or equivalent) in business, marketing, or a related field.

Why You'll Join Us:

At Birdeye, we seek to innovate and to be the #1 AI-powered Experience Marketing platform in our category. We continually raise the bar to deliver meaningful results for our customers and ourselves. Our quality is world-class. We deliver what we commit to, and we roll up our sleeves to get the work done. Working at Birdeye means being part of a tight-knit, high-performance team that helps you succeed and celebrates your wins. We value ownership, move fast, and operate with a “run it like it’s yours” mindset.

We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to bring their authentic selves to work.