SMB Growth Manager - Amazon Shipping, IN Amazon Shipping

Amazon Inc.; Bengaluru; Presencial; INR 7.557.000 - 10.256.000; Jornada completa

Descripción de la vacante

Amazon Shipping is seeking an SMB Growth Manager to drive volume and revenue growth within the SMB shipper segment. You will own end-to-end shipper lifecycle management from onboarding to retention, collaborating with marketing, product, and operations teams to design campaigns and scalable solutions.

The role requires a strong bias for action, experience in logistics, and 3+ years in program management, with a Bachelor’s degree and proficiency in Excel and SQL.

Formación

• 3+ years of program or project management experience.
• Bachelor's degree.
• Knowledge of Excel (Pivot Tables, VLookup) at an advanced level and SQL.
• 5+ years in logistics industry, driving scalable product and program solutions for the business.
• 3+ years experience in sales / account management / business development.

Responsabilidades

• Own and drive volume and revenue targets for the SMB shipper segment.
• Identify growth levers across the funnel and improve conversion at each stage.
• Develop and implement strategies to increase share of wallet among existing SMB shippers.
• Lead a team of Account Managers and track performance; mitigate risks and unlock growth.
• Lead onboarding and develop playbooks to improve activation and retention.

Conocimientos

Excel advanced (Pivot Tables, VLOOKUP)

SQL

Program/Project management

Sales / Account management

Educación

Bachelor's degree

Herramientas

SQL

Descripción del empleo

SMB Growth Manager - Amazon Shipping, IN Amazon Shipping

Are you interested in building a new, emerging business which caters to the booming ecommerce market in India and worldwide? Amazon Shipping India is looking for a dynamic and results-driven SMB Growth Manager to lead volume and revenue growth within the Small and Medium Business (SMB) segment. This role sits at the intersection of sales / account management and building scalable product / program solutions — and is critical to scaling our long-tail shipper base and deepening wallet share across the cohort. The ideal candidate is a self-starter who thrives in a fast-paced environment, is comfortable with ambiguity, and has a strong bias for action. You will own end-to-end shipper lifecycle management — from onboarding new customers to driving long-term retention and revenue growth.

Key job responsibilities

Key responsibilities:

1. Volume & Revenue Growth

• Own and drive volume and revenue targets for the SMB shipper segment
• Identify growth levers across the funnel — new shipper activation, retention, and upsell — and execute initiatives to improve conversion at each stage
• Develop and implement strategies to increase share of wallet among existing SMB shippers
• Collaborate with marketing and product teams to design campaigns, product and offers that drive shipment growth

2. Account Management

• Lead a team of Account Managers and track performance, identify risks, and unlock growth opportunities
• Proactively identify at‑risk accounts and implement retention strategies to reduce churn
• Negotiate and manage commercial terms in alignment with business objectives

3. Product and Program Interventions

• Lead the onboarding experience for new SMB shippers, ensuring a smooth and fast time-to-first-shipment.
• Develop and refine onboarding playbooks, SOPs, and communication journeys to improve activation rates with product and program interventions
• Work cross‑functionally with product, tech, and operations teams to build self‑serve capabilities for long-tail HOTW shippers

4. Customer Service Team Management

• Lead, mentor, and manage a team of customer service representatives supporting the SMB shipper base

Basic Qualifications

• 3+ years of program or project management experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• 5+ years in logistics industry, driving scalable product and program solutions for the business
• 3+ years experience in sales / account management / business development

Preferred Qualifications

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.

Location: ES, Community of Madrid, Getafe