Sr Program Manager, IN Hub and Flex

Alternance Amazon; Karnataka; On-site; INR 4,000,000 - 6,500,000; Full time

Job summary

Amazon Inc. in India is seeking a Sr. Program Manager to lead last‑mile delivery initiatives across Transportation, partnering with Product, Technology, Operations and Customer Service to drive an outstanding customer experience.

You will own cross‑functional programs, define requirements, use data to measure impact, and manage field operations for a specific region, delivering results with bias for action in a fast‑paced environment.

Qualifications

• 5+ years of cross-functional work with tech and non-tech teams.
• 5+ years of program or project management experience.
• 5+ years delivering cross-functional projects.
• Experience defining program requirements using data and metrics.
• 2+ years driving process improvements.

Responsibilities

• Ensure best-in-class safety, quality and productivity metrics.
• Analyze key operation metrics and implement improvement initiatives.
• Optimize and standardize the delivery partner experience journey.
• Develop strategy for delivery partner experience with multiple stakeholders.
• Lead and coordinate large, multi-stakeholder projects.
• Manage the field operation team for a specific region.

Skills

Cross-functional collaboration

Program management

Data-driven decision making

Leadership

Stakeholder management

Education

Master's degree or MBA

Job description

At Amazon, we strive to be Earth’s most customer centric company, where people can come to find and discover anything they might want to buy online. At Amazon Logistics, we are building a world-class last mile operation, significantly complimented by our brand new service, which works directly with independent contractors – called delivery partners – to make deliveries to our customers. With this new last mile delivery service (Amazon Flex), individuals can now be their own boss delivering Amazon packages. It is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are nothing short of disruptive, and promise to challenge traditional approaches, and change the way the industry operates.

We are continuing to build a high paced and lean India team to implement and expand our last mile capabilities across key segments of IN Transportation. Amazon is now looking to hire an experienced, passionate, dynamic, analytical, innovative, hands‑on, and (most importantly) customer-obsessed program manager.

We are seeking a Sr. Program Manager in India to help establish Amazon Transportation’s last mile delivery as the preferred provider in this specific space in order to build our network of Delivery Partners to drive product utilization and service optimization within the Amazon Transportation world. Internally, this leader will work directly with functions that cut across the organization, including technology, transportation, operations and customer service, to drive a great customer experience for our program. This position will be responsible for managing field/business operations.

The successful candidate will be self-motivated, passionate, highly analytical and detail-oriented, possess superior interpersonal and communication skills, and be comfortable working independently to drive growth and change in a fast-paced environment. Bias for action is an absolute must, and candidates must demonstrate a superior track record of delivering results.

Key job responsibilities

• Ensure a best-in‑class safety, quality and productivity metrics.
• Analyze key metrics from the operation of the program such as onboard, schedule, payment, implement initiatives to drive improvements including new technology developments.
• Optimize and standardize the delivery partner experience journey.
• Create strategy and take actions to develop delivery partner experience improvement with multiple stakeholders including Product, Technology, Marketing, Shipping & Delivery Services, Legal, PR, and Operations
• Lead and coordinate large, complicated projects with multiple stakeholders.
• Manage the field operation team of a specific region.

• 5+ years of working cross functionally with tech and non-tech teams experience
• 5+ years of program or project management experience
• 5+ years of delivering cross functional projects experience
• Experience defining program requirements and using data and metrics to determine improvements
• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Emplacement : ES, Community of Madrid, Madrid