SLM LEAD L1

Wipro; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Wipro Limited in Hyderabad is seeking a seasoned SLM Lead L1 to manage and optimize service level agreements for client engagements. The role emphasizes ITIL-driven processes, stakeholder coordination, and adherence to BPO/ITSM standards within a large-scale technology services environment.

You will collaborate with delivery teams, ensure SLA compliance, drive continual service improvement, and contribute to the transformation initiatives that Wipro pursues across its client portfolio.

Qualifications

• 5-8 years of experience in IT service management.
• ITIL Service Level Management expertise.

Skills

ITIL Service Level Mgmt

Job description

Job Title: SLM LEAD L1

City: Hyderabad

State/Province: Telangana

Posting Start Date: 11/4/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future‑ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever‑changing world. For additional information, visit us at www.wipro.com.

Mandatory Skills: ITIL Service Level Mgmt

Experience: 5-8 Years

Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at [e-mail].