LEAD ADMINISTRATOR L1(CONTRACT)

Wipro; Pune District; Vor Ort; INR 1.200.000 - 1.800.000; Teilzeit

Zusammenfassung

Wipro Limited in Pune, Maharashtra, India seeks a Lead Administrator L1 on a contract basis. The role focuses on resolving high-priority incidents through advanced troubleshooting, ensuring SLA compliance, analyzing system performance, and collaborating with internal and external stakeholders.

Key responsibilities include triaging tickets, performing root cause analysis, monitoring SLAs, supporting capacity planning, disaster recovery, and contributing to knowledge base updates.

Qualifikationen

• 5–8 years of experience in ServiceNow development and incident management.

Aufgaben

• Triaging and resolution of tickets, providing resolution to high-priority incidents (P2).
• SLA monitoring to ensure compliance and proactive escalation management.
• Performance tuning and optimization by analyzing system performance data.
• Implement system improvements and evaluate new tools in collaboration with technical teams.
• Handle disaster recovery activities, security assessments, and recovery drills.
• Participate in weekly and monthly service reviews, updating on performance and issues.
• Collaborate with team members to resolve open tickets and service requests.
• Contribute to updating SOPs and knowledge base for future ticket resolutions.

Kenntnisse

Servicenow-Development

Jobbeschreibung

LEAD ADMINISTRATOR L1 (CONTRACT)

City: Pune

State/Province: Maharashtra

Posting Start Date: 10/29/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

Job Description

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Areas of responsibility

• Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
• SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
• Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.
• Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
• Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.
• Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.
• Team Management-Collaborate with team members to resolve open tickets and service requests.
• Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Mandatory Skills

• Servicenow-Development
• Experience: 5-8 Years

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.