LEAD ADMINISTRATOR L1

Wipro; India; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Wipro Limited invites applications for the Lead Administrator L1 role at Gift City, Gujarat. The role focuses on resolving high-priority incidents, ensuring SLA compliance, and driving performance improvements with a strong Microsoft Power BI capability.

The ideal candidate has 5-8 years of relevant experience, and will engage with internal and external stakeholders to ensure reliable operations and continuous service improvement in a dynamic environment.

Qualifications

• Experience of 5-8 years in relevant IT operations or admin roles.
• Microsoft Power BI expertise.

Responsibilities

• Triage and resolve high-priority incidents; analyze root causes and coordinate fixes.
• Monitor SLAs across technology domains and escalate as needed.
• Tune system performance and support capacity planning initiatives.
• Implement improvements by coordinating with technical teams.
• Support disaster recovery, security audits, and compliance activities.
• Prepare reports and participate in service reviews with stakeholders.
• Collaborate with team members to resolve tickets and knowledge sharing.

Skills

Microsoft Power BI

Job description

Job Title

LEAD ADMINISTRATOR L1

Location

GIFT City, Gujarat

Posting Start Date: 11/2/26

Company

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Areas of Responsibility

• Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
• SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
• Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.
• Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
• Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.
• Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.
• Team Management-Collaborate with team members to resolve open tickets and service requests.
• Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Mandatory Skills

Microsoft Power BI

Experience

5-8 Years

Company Culture

We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.